Claims Representative - Evidence Preservation (Fort Worth, TX)

Be part of a team that values safety, diversity, and excellence

We are one of the largest U.S. railroads transporting the nation’s freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world.  

We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Come make a difference with us!

Learn more about BNSF and our Benefits

Job Location: Fort Worth
Other Potential Locations: Fort Worth, TX 
Anticipated Start Date: 09/15/2025
Number of Positions: 1 
Salary Range: $77,600-$100,000

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.

The BNSF Railway Law and Claims Department provides expert in-house counsel and collaborates with outside counsel to ensure the railroad operates safely and meets all legal and contractual obligations. Our licensed attorneys and legal professionals are dedicated to upholding the highest legal compliance standards. The specialized Claims team promotes safety, investigates incidents, and resolves them ethically.

This is a full-time position located in Fort Worth, TX. 

Relocation is not available for this position. The role will be performed at the current work location of the successful candidate.

Travel is occasional, but irregular, travel (averages less than 20%).

Shift/Hours include frequent evening, night and weekend work (including holidays), on call 24-hours a day, irregular hours of work.

This position is responsible for investigating and settling all claims and lawsuits involving the company, arising out of personal injuries or property damage, excluding bill of lading claims. This is a training and educational position designed for later advancement or claim representative position depending on experience.  

Key responsibilities may include: 

Provides back office support to field claims team response to incidents through the identification and securement ofperishable evidence items.
Actively participates in investigations and provides guidance and support to responding field personnel.
Coordinates on evidence requests with various internal & external partners, including mechanical, transportation, signal, andother railroads.
Utilizes multiple technology platforms to locate and secure potentially relevant items.
Fulfills requests from the field for various evidence items across a wide spectrum of records and databases.
Conducts reviews of evidences for accuracy and completion; oversees files to ensure all relevant items are secured anduploaded, providing guidance and training to field teams as necessary.
Actively participates in the training, continuing development, and goal achievement of the Claims Team.
Special projects / assignments as designated by the Director Claims or Manager, Claims Evidence Preservation.

INTERNAL CONTACTS: Mechanical, Signal, Transportation. Works closely with all BNSF departments to perform incidentinvestigations/analyses and promote the General Claims Department’s Vision Statement with such other internaldepartments.
EXTERNAL CONTACTS: Foreign railroad representatives, defense and plaintiff attorneys and expert consulting witnesses inspecialized fields.

Daily work is conducted in a mixed indoor office and outdoor safety-sensitive environment, where working conditions can include diverse and extreme weather conditions (hot, cold, rain,