Associate Project Manager

Job Summary

The Associate Project Manager (PM) will manage projects to ensure that they meet the agreed scope, time and budget through project management disciplines including but not limited to planning, organizing, communicating, leading and controlling. Continuous monitoring will be required to ensure that deliverables are performed on time, every time to meet customer expectations and meet or exceed the SHI quality standards.    

  

The PM’s role aims to simplify complex engagements by planning, scheduling, communicating and documenting all aspects of the project, while working closely with all internal and external stakeholders to manage expectations, scope and direction of each engagement.     

  

This position will report to the Somerset, NJ office on a hybrid basis. 

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but are not limited to:  

 

• Manage complex multi-function and/ or global delivery relationships with senior and executive ("C" level) customer management  
• Track and coordinate multiple complex engagements simultaneously  
• Understand the objectives, compose tasks, and monitor overall health of each engagement they participate in  
• Ensure all agreed timelines and deliverable milestones are clearly communicated and successfully met  
• Communicate engagement status to all internal SHI stakeholders  
• Communicate engagement progress to customer stakeholders  
• Keep up to date with industry practices and standards in order to understand customers drives and engagement methodologies  
• Manage the overall project relationship; identify and develop new opportunities with customers
• Assist in coordinating meetings, conference calls, and project communication, as required to drive project completion  
• Prepare and present project kick-off presentation during initial calls with customers  
• Create and distribute pertinent meeting minutes to keep parties up to speed with project progress  
• Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance  
• Assure that all project tracking documents and databases are kept up-to-date so all parties are fully informed of project status  
• Create and distribute internal KPI and engagement status reports to management  
• Manage the overall customer relationship in such a way as to ensure high customer satisfaction rates and identify new business opportunities within existing customers

Qualifications

• Bachelor's degree or equivalent experience required 
• 1+ years of experience within IT service delivery and/or project management 
• Experience with software licensing, general IT infrastructure best practices 

Required Skills

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”  
• Strong experience in coordinating and managing small, medium and large-scale projects  
• Understand all aspects of the IT life-cycle  
• Excellent Microsoft Project, Visio, and SharePoint proficiency  
• Excellent Microsoft Office (Excel, Word, PowerPoint) proficiency  
• Experience with PSA tools available on the market  

• Client-oriented, professional services mind-set  
• Ability to manage several projects simultaneously  
• Excellent research and analytical skills
• Excellent organization and time management skills  

• Willingness to adapt to changing business and technical priorities  
• Ability to work in a fast-paced, high-performance team environment  
• Ability to work with deadlines  
• Meticulous attention to detail  

Certifications Required

 

Required

• ITIL Intermediate  (must obtain within 12 months in role)

Preferred  

• PMP Certification  

Unique Requirements

 

• Attend