Business Data Analyst - Customer Experience (CXO)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsible for supporting the generation and consumption of data from next-generation data platforms. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

• Ensures proper data governance policies are followed. 

• Enables data application development, communicating business requirements to technology teams. Schedules and runs data application, model deployments, and validations. 

• Supports the development of models, analytical process, and reports. Creates efficient data consumption processes to meet service objects. 

• Provides support for deployed data applications and analytical models. Identifies data issues and guides issue resolutions. 

• Designs, develops and integrates systems using Agile development methodologies to support existing and new product features

• Responsible for analyzing, testing and validating sources and output

• Working knowledge with analytical tools such as SAS, Shells, WinSCP, Snowflake, Teradata, Oracle, Service Now

• Able to identify issues with abnormal results and resolve issues before little to no impact on Listeners

• Determines results from audit builds/data outputs that meet required acceptance criteria set by the Intake & Governance team which align with requirements from Policy & Procedure, Process Engineering, Business Risk, and Law & Compliance which protects the Company from risk exposure

• Actively manages and escalates risk and customer-impacting issues with the day-to-day role to management

• Responsible for monitoring and communicating to management and users of any issues, breakage or outages

• Continuous process improvement including learning new technologies and methodologies

• Meet all SLA requirements:   AP/eProbs, completing work within scheduled sprints

• Maintenances and add new audits to shell scripts for scheduling

• Creates new shell scripts for scheduling

• Coaches, trains and supports team members with less experience, skill and knowledge\

• Works with Reporting to provide results for work being uploaded and worked with QMS\

• Determines logic and structure for one off's, special request and supporting process followed up with making recommendations to management and process owners

• Works to resolve Emergent Issues provided by Listening groups

• Responsible for the Data Governance process which includes Data archival process and alignment on data usage across functional teams

• Works with partnering te