Career Advisor / Workforce Case Manager

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is looking to hire a Choices/SNAP Career Advisor who will perform professional work providing career counseling, intensive case management, and follow-up services for eligible participants in the Choices and SNAP programs. Work is performed under the supervision of the Choices/SNAP/NCP Program Manager. 

Your Impact on Career Team’s Success: 

• Provide Choices/SNAP case management services to eligible participants 
• Complete intake and eligibility determination for the given workforce program 
• Assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods 
• Enter data into Work In Texas and/or TIERS and any participant information system as required, and any other database as required by the One-Stop system 
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals 
• Counsel clients on available job opportunities, training programs, and other services 
• Refer individuals to appropriate services, training programs, or job opportunities and follow-up on those activities 
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients 
• Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation 
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements 
• Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts 
• Meet and/or exceed program benchmarks 
• Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision 
• Complete all required reports 
• Approach each day and task with a “ZAG” mindset 
• Other duties and projects as needed 

The Ideal Qualifications for this Position Include:  

• Bachelor’s degree in a related field and 1-2 years of work experience or a satisfactory equivalent of education and experience 
• Strong communication skills and knowledge about community resources 
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions 
• Able to work with and relate to participants and be culturally sensitive 
• Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems 
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive 
• Ability to serve as a role model to customers and motivate them towards achieving goals 
• Ability to meet and/or exceed set goals and objectives 
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written, required 
• A Valid Driver’s License 

Additional Skills/Knowledge Career Team Would Love for This Role: