IT Support Engineer for internal Employee Support (Relocation, Spain)

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

Job Description

• You are the first contact person for our employees (mostly Software Engineers) to enable their digital work life.
• Take over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests.
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
• Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces (Windows, MacOS, Linux).
• Understand and evaluate the needs of our employees and support IT training activities.
• Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.
• Coordinate external IT service providers.
• Identify potential for improvement and collaborate with distributed IT teams.
• Depending on your interests be part or lead several IT projects for continuous improvements.

Qualifications

Minimum Requirements:

• Bachelor’s degree.
• 5+ years of experience in IT support (infrastructure, network, security, etc.).
• Ability to relocate to our R&D location in Spain. Virtual employment is, unfortunately, not considered.

Preferred Requirements:

• Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
• Ability to troubleshoot and accurately diagnose IT-related issues.
• ITIL Foundation Certification is a plus.
• Strong communication and collaboration skills.

Additional Information

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 
• Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.   
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  
• An environment that fosters innovation, enables creative collaboration, and allows you to grow. 
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic s