Design Operations Manager - Marketing - US Intermediaries

As part of a cross-functional team, collaborates with designers, content strategists, product owners, and other marketing stakeholders to improve design workflow and operational efficiency. Facilitates the smooth functioning of the design team by overseeing and improving processes, tools, and forecasting. The ideal candidate will have both design and project management experience. 

Responsibilities

• Lead prioritization efforts in collaboration with marketing and enterprise stakeholders 

• Own and improve the design roadmap including estimating, forecasting, and capacity tracking 

• Maintain the overall work portfolio and keep teams on track, identifying dependencies, risks, and obstacles, and re-prioritizing as needed 

• Act as subject matter expert on intake process and use of MRM system 

• Build and maintain strong working relationships with product owners and analysts and other partners to understand priorities and scope, and access data needed to drive design decisions 

• Own design team onboarding, handling all equipment and software resourcing, and providing product training and scheduling of activities 

• Report on the design roadmap and team to stakeholders, including measuring the health of the portfolio and team satisfaction

• Coordinate and support design workshops and team activities 

Qualifications 

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND 

• 5+ years of total relevant work experience

• Demonstrated project management skills, design background

• Outstanding communication and presentation skills

• Strong attention to detail, accuracy, and timeliness

• Self-motivated with a desire to work as part of a creative team in a highly collaborative corporate environment. 

Preferred:

• Experience working in Figma, Airtable, and Trello
• Adobe Analytics (or other analytics platforms)
• Usertesting.com (or other testing platforms)
• Qualtrics (or other survey platforms)
• Quantum (or other video capture platforms) 

FINRA Requirements

FINRA licenses are not required and will not be supported for this role. 

Work Flexibility 

This role is eligible for full time remote work.