Director, Business Administration

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Business Administration

Digital Solutions Engineering (DSE) sits within Core Payments and includes Mastercard Digital Enablement Services (MDES), Mastercard Checkout Services, Authentication, Prepaid Management Services, Consumer Solutions and Processing, and Enterprise Gateway Services.
The DSE team is looking for a Director, Business Administration to establish operating excellence across DSE, ensuring activities are correctly prioritized and implemented, the leadership team is well prepared for C-level meetings and the overall team is well informed. As the central point of contact, this role will have opportunities to engage with all aspects of the business, all levels of the organization, executive priorities, program objectives, and strategic thought leadership.

The role will report into the CTO, DSE, and will be based in O’Fallon.

Role:

In this role you will report directly into the CTO, DSE, and work alongside him and the leadership team on multiple initiatives.
• Support the CTO, DSE, through coordination of executive priorities, program objectives, and strategic thought leadership
• Support the execution of the DSE strategic priorities by collaborating closely with the office of the Chief Product Officer, the broader Core Payments product and engineering leads, and the overall Mastercard organization (e.g. Services, CNPF, TECH, Regional teams, Finance, P&C, Communications, Marketing, Legal)
• Develop executive presentations and messaging for internal audiences (e.g. Quarterly Business Reviews, Governance meetings, business updates, Teams Channel, Monthly Newsletter); facilitate transparent and effective communication across the organization
• Drive business reporting ensuring operational excellence including coordinating updates into Core Payments QOR, Earnings, and other Investor Relations activities; identify insights and make meaningful recommendations as needed
• Lead implementation of employee communication and engagement initiatives (e.g. Monthly All Hands meetings, Bi-weekly Directs meetings, Leadership offsites, Community engagements, etc.); partner with P&C team to support Diversity and inclusion initiatives
• Tackle complex business problems with limited definition and uncover root causes, develop solutions, and translate into specific recommendations for action, and lead special projects and the team’s dynamic response across a diverse set of topics
• Manage strategic and business plans and track division performance against goals and objectives
• Support the CTO across engagements, including oral and written communications and presentation preparations

About You:

• Proven experience in executive/leadership communications and business reporting, translating strategies to execution plans
• Excellent writing skills, ability to “storyboard” and develop visually compelling presentations with clear logic and structure
• Highly organized and detail oriented; proficient in managing competing priorities and multi-tasking in a fast-paced, deadline-driven environment
• Intellectually curious with entrepreneurial attitude and a results-driven mindset
• Ability to influence with authority - anticipate and proactively address issues that may arise
• Flexible and creative, able to not only adapt but also thrive in a constantly changing environment
• Strong interpersonal and communication skills, and ability to build relationships and interact effectively with individuals at all levels
• Experience in financial services and digital payments with an understanding of competitive offerings and industry trends is a plus
• Experience in technology with an emphasis on software delivery is a plus
• A passion to achieve and excel, a good sense of humor and a penchant for having fun

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gen