Jobs and Careers

Customer Support Representative

United Statesfull_timeVerifiedPosted 21 Mar 2025

About the role

Who are we?

Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.

The Role :

We are looking for a CSR that will be working with one of main Insurance clients. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

What you’ll do?

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs, clarify information, research every issue and providing solutions.
Keep records of all conversations in our call center database in a comprehensible way.
Call center agents will obtain client information by answering telephone calls; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Redirect calls to Managers and Other teams

Requirements

Excellent communication skills, Calendar management, MS Office, Preparing PPT.
Real time experience in handling customer query and resolving their queries (Not specific to Insurance).
Should have experience in communicating with C-level employees of the organization.
5 years in call center experience. and as Executive Assistant.