Patient Scheduler or Certified Medical Assistant - Pain Management

Department:

02320 AMG Westhaven - Physiatry (Physical Medicine and Rehabilitation)

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

36

Schedule Details/Additional Information:

Rotating Schedule

Week 1: Monday-Thursday

Week 2: Tuesday-Friday

Hours 7:15-16:45

Every other Wednesday in FDL

Pay Range

$20.40 - $33.75

Major Responsibilities: Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care 2)Communicates with other physicians or other ancillary staff to ensure continuity of care. 11. Participates in “mock code” drills. 12. Knows where emergency equipment is located and makes it available to the provider. 13. During the visit measures and records accurately: blood pressure, pulse, temperature, height, weight; records reason for visit as appropriate; documents administration of any medications/immunizations and all procedures and obtains consent if applicable. 14. Documents according to policy and procedure in medical record all patient communications. 15. Takes and active role in achieving AMG Clinical Integration goals by medical record preparation, i.e. assures appropriate flow sheets and charts are available at time of patient visit. Accurate data is obtained and documented. Assists the physician in maintaining registries. 16. Communicates to physician any outstanding data, tests or measures required for Clinical Integration. 4)Accurately maintains the test tracking log and communicates to the physician any delays in obtaining results. The Medical Assistant will assist in the communication of test results by following the appropriate policy and procedure for the site. 5)Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures. 6)Anticipates the need for and completes all documentation necessary to ensure quality care based on policy and procedure, including vital signs, immunizations/medications, history, procedures and messages. 7)Handles patient flow, including the preparing of rooms and patients and other duties as assigned as identified by the Advocate Medical Group physician office standards protocol. 8)Performs various tests/procedures and medication administration independently in accordance with certification and scope of care. 9)Provides patient education and discharge instructions. 10)Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning and in setting up referrals for additional care. 1)Communicates with pharmacies to order medication per site protocol. 3)Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification. Responsible for scheduling all outpatient and inpatient surgeries for assigned providers. Requires knowledge of hospital surgery systems, schedules and patient preparation requirements. 1)Gathers facility related pre-surgery documentation (H&P and other diagnostic testing) and submits to facility where surgery will be occurring. 2)Schedules routine diagnostic (CT, MRI, XRAY, lab, etc.) tests, obtaining insurance pre-authorizations as needed. 3)Arranges post operative follow-up appointment for patient. 4)Discuss with patient and responsible party all relevant pre/post operative care instructions and confirms understanding. Provides written copies of all instructions. 5)Arranges date for surgery with patient or responsible adult. 6)Arrange pre-operative clearance with primary care providers as well as any additional pre-operative testing requested by the provider. 7)Pre-authorizes surgery with insurance companies when required. 8)Makes additions or corrections to providers surgery schedules, as patients are added or cancelled. Ensures final surgery schedule is received by appropriate facility the day prior to surgery. Patient Satisfaction and Service: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 1)Consistently demonstrates sincere understanding and empathy in interactions with patients. 2)Consistently adheres to Advocate Medical Group (AMG) service standards and MVP. 3)In collaboration with team, meets or exceeds established patient satisfaction targets. 4)Treats patients, families and associates with respect and incorporates cultu