Student Worker - Desk Worker

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

  

JOB TITLE

  

Student Worker - Desk Worker

   

JOB DESCRIPTION SUMMARY

  

The Student Worker - Desk Worker (DW) is a student staff member in the Office of Housing and Residential Life (HRL) who plays a critical role in supporting the residential community. The student worker provides high-quality customer service at the Phase 2 front desk and contribute to a welcoming, informed, and responsive living environment. This role supports students in navigating academic, emotional, and social transitions while also assisting with daily housing operations and departmental initiatives. The student worker – Desk Workers live off campus and are assigned regular desk shifts and departmental projects.

    

JOB DESCRIPTION

General Responsibilities:

Student Support & Safety

• Act as a mandatory reporter for all student incidents and emergency situations.
• Maintain confidentiality, professionalism, and composure at all times.
• Immediately report any dangerous or life-threatening behavior to University Police and HRL leadership.
• Submit incident reports for policy violations or community standard concerns.

Operations & Administration

• Execute all assigned tasks, documentation, phone calls, and follow-up duties from HRL staff.
• Create a welcoming and service-oriented atmosphere at the Phase 2 front desk.
• Receive, log, and distribute mail and packages accurately.
• Serve as a first point of contact for residents, families, and university staff.
• Assist students with maintenance requests or submit them on their behalf as needed.
• Provide accurate information about campus and community resources.

Administrative Responsibilities Include:

• Making operational calls for contract reminders, roommate selection deadlines, roster verification, and ID photo submissions.
• Supporting housing operations within StarRez (e.g., room swaps, roommate matching assistance, contract verification, break stay rosters).
• Drafting and sending official communications and reminders to residents.
• Preparing key packets and materials for move-in and other major transitions.

Team Collaboration & Engagement

• Participate in departmental programming such as staff selection, training, emergency drills, and outreach efforts.
• Serve as a positive and reliable team member, contributing to shared goals and HRL values.
• Collaborate with other Housing and Residential Life staff and university partners.
• Represent HRL in partnership with the Office of Admissions, educating prospective students and families about on-campus living.
• Perform additional responsibilities as directed by professional HRL staff.
• Other Duties as Assigned

MINIMUM QUALIFICATIONS:

• Must be a full-time undergraduate student enrolled at Florida Polytechnic University.
• Must maintain a minimum 2.5 cumulative GPA and 2.25 semester GPA.
• Successfully completed 9 or more credits in the most recent fall or spring semester with a GPA of 2.0 or better.
• Must be in good disciplinary standing with the Office of Student Rights and Responsibilities.
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