Customer Experience Team Lead / Private Pay

Job Type Full-time Description

  

Position Summary

Ready to take the next step in your career? The Call Center Billing Team Lead role at DASCO is an exciting opportunity to grow professionally while showcasing your problem solving and leadership skills. This position provides hands-on leadership within the Billing call center team, allowing you to support agents in real time, drive quality and accuracy, and play a key role in delivering exceptional patient experience. As a Team Lead, you will partner closely with the call center managers, expand your impact, and continue building your career with a growing organization committed to development from within.

Schedule

Monday–Friday, 8:00 a.m. – 5:00 p.m. ET with some flexibility to cover until 7:00 to cover vacations and holidays as need. 

Why This Role?

This role is an ideal first step into management for high-performing professionals who are ready to expand skills. As a Billing Team Lead, you will gain hands-on experience in coaching, quality monitoring, training facilitation, and operational support. Building the foundational skills needed for future supervisory or management roles. This position offers increased visibility, the opportunity to influence team performance, and a clear path for growth within DASCO.

Requirements

  

Key Responsibilities

Lead and support Billing agents through Teams chat and/or help desk phone line

· Serve as a PAP Scheduling subject matter expert for agent questions and escalations

· Monitor and score calls; provide coaching and feedback to agents

· Leads Training Classes for new hires and refresher classes as needed

· Handles and researches escalated billing complaints via phone, email, and chat

· Explain billing details clearly, including invoices, rentals, co-insurance, and patient responsibility

· Assist the Call Center Manager with daily operations and coverage as needed

· Answers help desk questions and chat questions from agents

· Takes Phone Calls as needed during times of heavy call volume and low staffing

Required Qualifications

· 1+ year of call center experience, preferably in healthcare or billing and insurance

· Results driven, strong performance, quality and productivity

· Direct experience explaining medical billing and patient responsibility

· Coaching or peer-support experience

· Strong communication and problem-solving skills

Preferred Qualifications

· HME/DME industry experience

· Prior Team Lead or Senior Agent experience

· Familiarity with Brightree or similar EMR/billing systems

Salary Description $19+