Service Account Assistant

Company Description

Catch Vibe Voice is a dynamic communications-driven company focused on building meaningful brand presence through strategic messaging, strong public relationships, and thoughtful storytelling. We believe in clarity, consistency, and authenticity in everything we communicate. Our team values collaboration, professionalism, and growth—both for our clients and our people.

Job Description

We are seeking a detail-oriented and motivated Service Account Assistant to support our account operations and ensure seamless communication between internal teams and clients. This role plays a key part in maintaining service standards, managing account-related tasks, and supporting overall client satisfaction. The ideal candidate is organized, proactive, and eager to grow within a professional business environment.

Responsibilities

• Assist with the day-to-day management of client accounts

• Support account representatives with administrative and operational tasks

• Maintain accurate records, documentation, and account updates

• Coordinate communication between clients and internal departments

• Monitor service requests and ensure timely follow-ups

• Help identify opportunities to improve service efficiency and client experience

• Ensure compliance with company procedures and quality standards

Qualifications

• Strong organizational and time-management skills

• Excellent written and verbal communication abilities

• High attention to detail and accuracy

• Ability to multitask and prioritize in a fast-paced environment

• Professional attitude with a client-focused mindset

• Comfortable working independently and as part of a team

• Strong problem-solving and analytical skills

Additional Information

• Competitive salary ($52,000 – $56,000 per year)

• Growth opportunities within a stable and expanding company

• Professional development and skill-building support

• Collaborative and supportive work environment

• Full-time position with long-term career potential

• Exposure to account management and client service operations