Senior Platform Manager, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

At Airbnb, if there’s anything related to money, it comes to the Payments team.  We are building a world-class payments and commerce organization - one that currently supports 190+ countries, 70+ currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace. 

The Product team is at the center of all of the activity on our team. We play the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences. Our Payments Product Managers own and lead outcomes related to foundation, growth, and empowerment. This means our PMs set the vision, strategy, and roadmap, and execute on the plans that are developed.

Our Payments product organization has 2 domains:

• Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
• Payments Risk and Compliance - ensuring safe and efficient payment processing

The Difference You Will Make:

This role is in the Payments and Commerce Platform domain. As a Payments  PM, you’re passionate about payments and are a subject matter expert on funds movement, transaction reporting and ledgers. You bring a deep understanding of the transaction lifecycle and how money moves between users, business platforms and payment partners, including payment gateways, banks and financial service providers. You have an understanding of how ledger systems handle transaction recording, data integrity, audit trails and reporting, and the importance of ensuring the accuracy, security, and compliance of the funds ledger platform. You’ll improve and innovate our end-to-end reporting and ledgering capabilities. You’re well versed at operating on a global scale, taking a platform approach to reduce operational/maintenance overhead while delivering seamless, secure, and reliable payments experiences that delight our community. 

You’re comfortable with ambiguity, and enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts. You’re able to navigate through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders. If this sounds like an interesting challenge to you, we’d love to meet! 

A Typical Day: 

• Drive Payments funds & ledger vision and strategy 
• Develop and execute a comprehensive multi year roadmaps that supports the measurement and optimization of payments at scale
• Collaborate with cross-functional teams across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Tax and Product Management to define requirements, prioritize features and align goals
• Develop compelling and clear product narratives and requirement documents. Develop hypotheses based experiments, define clear success metrics and detailed roll out plans
• Define and analyze KPIs that inform success & health
• Drive the integration of partner products and services to enhance our platform capabilities
• Collaborate with cross-functional teams to develop comprehensive playbooks that support the resolution of top processing challenges for our community 
• Stay up to date with payment industry trends, technologies and best practices in payment processing. Leverage this knowledge to improve our processes and platform 

Your Expertise:

• 5+ years in a product management role working on global payment platforms
• Deep experience in building financial reporting, and ledger products within Payments 
• Familiarity with the broader payments ecosystem consisting of PSPs, acquirers and networks
• You grasp the fundamentals of funds management, financial transactions, and ledger systems. 
• You have familiarity with double-entry bookkeeping, general ledger structures, and accounting principles.
• Take ownership of day-to-day product management, execution and payment escalations
• Platform product management experience, building products that can be leveraged by a variety of business customers
• Ability to work directly with engineers