Call Center Bilingual Collections Representative - Hybrid Onsite Recruiting Session

Job Description:

Call Center Bilingual Collections Representative - (English/Spanish) - Hybrid

Don't miss this opportunity to jumpstart your career!

Come interview with us in-person at our upcoming open recruiting session in the Miami, FL area on Thursday, January 8th, 2026.

Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT!

**For the candidate who complete the job application and pass the online assessment, you will have the opportunity to schedule an interview with the hiring team that will take place in-person event. **

Join us at our AT&T Call Center:

600 NW 79th Ave, Miami, FL 33126​

Date: Thursday, January 8th, 2026

Time: 10:00am -4:00pm

Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment. Walk-ins are welcome!

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126​ location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.  

This is your opportunity to be the voice of AT&T – a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.

Pay Transparency:

Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers.

How You’ll Make an Impact:  

In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.

What Your Day-to-Day Will Look Like:

• You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. 

• You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers.

• You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services.

• You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.

• You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

• In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

• Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

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Key expectations to succeed: 

• Unwavering Customer Focus 

• Strong Work Ethic 

• Adaptability 

• Problem-Solving Skills 

• Attention to Details 

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage 

• 401(k) plan 

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone 

• Tuition reimbursement program 

• Paid Time off and holidays - Employees receive 1 week of paid