Director, Product (Remote)

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients -- who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

**This is a remote role**

Job Summary 

The Director, Product role is responsible for product planning, strategy and execution for our Digital Front Door and Shared Services division of products. Products in this division include, but are not limited to; Conversational AI, Web Search, Web Scheduling, Data Management, EHR Integrations, and Portal Services. 

The Director, Product is responsible for defining the vision for the division and collaborating with other leaders from the engineering, marketing, sales, and operations departments to ensure that financial, customer, and user satisfaction goals are met. This role will also work closely with other Director, Product roles to ensure effective and efficient cross-division coordination. Most importantly, this role is responsible for coaching and growing the product managers within the division.

Job Duties 

• Develop long term strategy, vision and high-level priorities for your product team(s) in alignment with company priorities
• Continuously engage customers to gain insight into customer needs and represent Loyal’s products
• Practice effective internal and external communication, ensuring that priorities, high-profile metrics, and projects are well communicated and well understood
• Partner with Engineering and Design to foster empowered product delivery teams operating effectively at all levels 
• Collaborate with Leadership, Marketing, Customer Success, and other functional areas to gain new insights, unlock opportunities, and work together more effectively, with a specific focus on enabling go-to-market strategies.
• Manage cross-team dynamics to ensure the entire team is successful, proactively instituting process improvements across your team, e.g., review and provide feedback on roadmaps, strategic plans and feature specs
• Coach team members to use modern, effective, and data-driven product management practices to de-risk decisions and create value 
• Plan the structure of your team, managing headcount, succession planning, external hires and internal transfers 
• Motivate your team to ensure they are engaged and connected to the larger company mission

Education and Experience

• 7+ years of technology product management experience
• 3+ years of experience managing people 
• Experience working in the healthcare technology space preferred
• Strong preference for experience integrating with EHRs
• Experience working within a software as a service (SaaS) company preferred
• Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred

 

Knowledge and Skills

• Management: You have directly managed a team of product managers
• Execution: You have led multiple product teams which are able to execute consistently, delivering quality projects of the broadest scope and impact on time
• UX: You are passionate about creating intuitive, simple user experiences.  You have a strong eye for usability and quality design.  You are a strong partner to and advocate for design
• Technical: You are comfortable working with engineering leadership to prioritize broadly and you understand technical complexities of your product areas
• Analytical: You have a good grasp of experiment design, statistical analysis and multivariate testing.  You can use data to set OKRs, create dashboards to monitor product health, review analyses from across the company and develop basic models. You can construct a narrative for using data in order to drive the decision making process
• Organizational skills: You are able to manage multiple teams with stakeholders across the organization. You have experience working closely with business & marketing partners
• Communication: You’re a strong communicator, both written and orally. You enjoy working with complex concepts and distilling them down so that anyone can understand them. You’re comfortable working cross functionally with stakeholders and can manage competing needs to drive alignment and resolution
• Diplomatic: