Assistant Director of Technology Services Support

 

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Monday through Friday 8 am - 5 pm and ability to work a flexible schedule which includes weekends/evenings/days as needed by the department.

Rate of Pay/Benefits:

This is a Full-Time Administrative position at grade 215, with an annual salary range of $73,250 to $97,667. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.  

Benefits:

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Account (FSA, DCA, Commuter)
• Retirement Plans (Pension, 457b, 403b)
• Time Off with Pay
• Professional Development/Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Sick Banks

FLSA Status:

Exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of considerable difficulty providing leadership and oversight to the Technology Services Support department . Work is distinguished by the ability to provide level I support to the college community for any device managed by the IT department. Direction is received by the assigned supervisor.

Required Knowledge, Skills & Abilities:

1. Bachelor's degree (BA/BS) in Information Technology or related field, with a minimum of five (5) years of management experience in information technology and audio visual support operation, and/or equivalent combination of education and experience.
2. Considerable skills providing technology support, diagnostics, deployment, security, asset management, and repair/maintenance of computers and classroom technology equipment.

• Considerable knowledge supporting large audio visual (AV) environments.
• Considerable knowledge in helpdesk operation management.

1. Considerable skill to supervise and direct a technical support team  while meeting stringent timelines and maintaining  high quality standards.          
2. Considerable skill to independently analyze and make recommendations regarding programs, procedures, and operations with regard to areas of responsibility
3. Considerable skill working with vendors, pricing and contract review.
4. Considerable interpersonal, verbal, and written communications skills with the ability to communicate and interact with all levels of staff, administration, faculty, community members, Board of Trustees, and students in a diverse community.
5. Considerable skill to work independently with minimal supervision in a team-based environment.
6. Considerable knowledge of current operating systems, software/hardware management tools and application packaging with the ability to read and understand technical materials.
7. Considerable knowledge in information technology change management and procedures.
8. Maintains required training, licensure and/or certifications.
9. Maintains confidentiality of privileged information and adheres to applicable privacy laws
10. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
11. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
12. Adheres to department guidelines for attendance and punctuality

Desired Knowledge, Skills & Abilities:

Previous work experience within a Higher Education environment.

Essential Duties:

1. Monitor and manage helpdesk requests; set priorities, assign appropriate resources and provide technical support to troubleshoot and resolve issue(s). Collaborate with network engineers, developers, programmers, academic systems administrator and computer technicians as needed to insure high level of user support college wide. Follow up on communications and maintain documentation on all requests for assistance.
2. Manage and supervise a team of level I technicians, computer & technology support coordinator, helpdesk techni