Community Director Residence Education

Position Summary

This posting is for an anticipated vacancy with expected start dates in 2026.

Position Summary:

The Community Director provides leadership, management, supervision, and development for a residence hall or apartment community. A community is defined as one large residential facility or several smaller residential facilities (approximately 700 – 1100 students). The position provides high-level customer service and creates a community that fosters academic excellence and personal growth for its residents. This position also promotes an inclusive living learning environment and partners with a diverse group of staff, students, and faculty to develop and implement the Residential Learning Experience and programs that promote the mission of the University. This position includes responsibility for a variety of administrative, operational, and conference functions associated with the management of the residence hall/apartment community. This is a 12-month live-in position.

Performance Expectations

Residence Education’s mission is to provide exceptional and equitable community experiences, one connection at a time. Residence Education is committed to the following: 1) equity, 2) community, and 3) connection. Community Directors maintain responsibility for strengthening the Residence Education and Housing Services brand through daily actions.

The position reports directly to an Assistant Director of Residence Education.

IMPACT TO THE UNIVERSITY

• Decision-making may impact public perception of the department and Division of Residential and Hospitality Services and the University.
• Information provided is used by university leadership in decision-making that impacts allocation of resources.
• Management style, relationship building and execution of tasks directly influence student retention and satisfaction in residence halls and with the University.
• Supervision and mentorship impact graduate and undergraduate students’ experiences, skills development, professional development in their chosen career paths, understanding of and career preparation in Student Affairs -which directly impacts the future of Student Affairs as a profession, and the University as a teaching institution.
• Courteous, accurate, and timely communication with students, team members, and the University departments promotes a positive impression and brand promise of the department and the University.

Characteristic Duties and Responsibilities

• Supervises Graduate Assistants – or 2 full-time live-in Residence Hall Directors, 1 Community Support Specialist, and indirectly supervises 10 – 32 undergraduate, graduate, and/or professional student.
• Supervises, plans, schedules, and coordinates the activities of a residence hall or apartment community.
• Manages residence hall/s or apartment/s business and administrative operations for a community of approximately 700 –1100 students
• Assist with the recruitment, selection, hiring, training, supervision, performance management, and evaluation of the student and professional staff; and assist with the development of a Residential Learning Experience.
• Enforces University and Departmental policies and procedures and serves as a hearing officer for basic level university disciplinary violations; works closely with the Assistant Director of Residential Care & Community Expectations and the Office of Residential Care and Community Expectations.
• Serves as the primary in-hall administrator responsible for developing a response to and managing room/suitemate conflicts and mediations, including student and family follow up
• Manages budgets for programming and staff development
• Facilitates connections with team member from Operations, Facilities, Housing Services, and Culinary
• Manages the Residential Learning Experience for their designated community
  • Oversees recreational, social, educational and cultural programming through the Residential Learning Experience
  • Participates in assessment practices as needed for area of responsibility and department.
• Assumes weekday, weekend, and holiday/low occupancy duty coverage through serving in the professional staff on-call duty rotation
• Provides crisis response for on-campus residents.
• Assists in the coordination of the opening, closing, and transition of the residence halls/apartments in accordance with outlined policies
• Maintains visibility and contact with individual students and student groups
• Supports the efforts of Graduate Assistants and/or Residence Hall Directors in advising and coaching leadership groups in the halls
• Manages summer housing and assists with University Conference Services includ