Information Governance Compliance and Technical Analyst

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape. 

We are seeking an Information Governance Compliance and Technical Analyst who will work to develop and implement records and information governance policy and related processes and procedures. Additionally, they must be able to master software applications and troubleshoot computer hardware quickly. They must have an extensive customer service background with a proactive approach to servicing internal customers (i.e., end-users).  Previous experience in a professional service firm, ideally a law firm, is necessary.

Key Responsibilities:

• Develops, recommends and implements records, information and data governance guidance.

• Develops and drives Firm-wide records & information governance services and initiatives in accordance with Firm policies and in alignment with industry best practices.

• Assists Team in identifying and containing risks relating to information and data management and fostering a compliance culture in regards to information governance.

• Serves as liaison to, and fosters good working relationships with, attorneys and others needing assistance with information and data governance issues.

• Work with the Service Desk, third level IT groups internally and external vendors to provide 2nd level Desktop Support to end users.

• Act as a liaison for all IT groups within the regional offices. This includes being part of project teams and attending meetings.

• Provide technical assistance on the Firm’s software and hardware including, but not limited to Microsoft Office 365 Suite, Windows OS, Teams, Adobe, iManage Document Management Software, iOS devices, printers, and laptops. And network troubleshooting and remote connectivity troubleshooting of VMware Horizon Client and Zscaler VPN.

• Provide Records and Information Governance, and Technology Onboarding training for new employees in our offices.

• Meeting room support and ability to assist with external AV events organized by the Firm.

• Maintains awareness of major changes affecting legal records and information management and develops material to educate attorneys so that they may better serve their clients and meet their ethical obligations to their clients.

• Effectively manages resources and prioritizes projects

• Assists in the coordination of responses to user requests and other internal and external requests for information and information access (Matter Mobility, Legal Holds, DMS, File Shares, Collaboration (i.e., Microsoft Teams/K&S Canvas), etc.)

• Mentor local operations and other administrative staff

• Coordinate the resolution of or resolve all Service Desk Tickets. In addition, update tickets in a timely and detailed manner.

• Setup and Support AV Video Conferences internally and support offsite trials as needed.

• Maintains awareness of policy changes and revises documentation, as necessary.

• Maintains good working relationships with IT personnel responsible for executing information governance support.

Qualifications:

• Possess a strong sense of professionalism in appearance and ability to communicate with all legal and non-legal personnel clients and vendors.

• Knowledge of records and information governance related practices

• Exhibit initiative and self-motivation and the ability to work independently and exercise judgment based on critical independent thinking

• Ability to perceive and analyze problems, develop alternatives, and make or recommend sound decisions

• Purposeful, proactive personality willing to take ownership of customer requests.

• Willing to take on anything (K&S people never say "that's not my job").

• Ability to comprehend and implement complex directions

• Ability to maintain attention to detail within an environment of multiple, overlapping demands

• Coordinate and collaborate with R&IG and Firm personnel to ensure that records and content (paper and electronic) are properly designated for firm repositories

• Ability to adapt to and comprehend the evolving IG framework and associated technologies.

• Strong communication and organizational skills: analytical, detail oriented and methodical with the ability to adapt to shifting priorities

• Reliable and cooperative manner with the ability to work well under pressure in a deadline-driven environment