Terrace Server - Langham Huntington Pasadena

About Langham Hospitality Group   A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.   LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
  The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.
  Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.   Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.        

DEPARTMENT:       Terrace Restaurant

JOB TITLE:              Server          

REPORTS TO:         Restaurant Managers

SUPERVISES:         NA

 

PRIMARY OBJECTIVE OF POSITION:

To deliver prompt and excellent service to ensure an exceptional guest experience.

RESPONSIBILITIES AND JOB DUTIES: 

• Respond to guest requests in a timely, friendly, and efficient manner. 
• Knowledge of the sequence of service:  Explanation of daily specials, food order, mis-en-place for table, serve appetizer, serve entrée, 
• Expected to record orders, present accurate bills, collect proper payment and secure payment until cashing out. 
• Check with guest periodically to ensure satisfaction, dessert and coffee service, presentation of check.
• Ability to up-sell and increase check averages.
• Ensure cleanliness of side station and ensure supplies are available. 
• Bus tables as next course becomes available. 
• Remaining and being seen on the restaurant floor at all times.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
•  Abide by hotel and sanitation guidelines.
• Knowledge of hotel programs and promotions. 

PHYSICAL DEMANDS:

• High intensity and a stressful environment as it pertain to cover counts. 
• Must be able to lift and carry minimum of 30 pounds.
• Standing for 90 % of work shift is required.
• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.

SPECIAL SKILLS REQUIRED:

• Knowledge and identity of food items. 
• Able to anticipate guest’s needs. 
• Efficiency and attention to detail, maintaining a keen sense of urgency at all times. 
• Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills at all times.
• Ability to access and input information into Micros system.
• Ability to exert physical effort in transporting trays and wine buckets from service area to guest.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

EDUCATION REQUIRED: