IOC Customer Delivery Coordinator

Description

IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC.
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
The IOC Customer Delivery Coordinator will serve as the internal coordination engine for customer-related operational activity. This role is responsible for tracking open requests, monitoring statuses, organizing priorities, and ensuring timely follow-up across internal teams.
The successful candidate will bring structure and visibility to a wide range of activities including resource requests, storage expansions, CPU requests, RMAs, customer reporting, status updates, internal escalations, and ongoing deliverables. This is an ideal role for someone who thrives on organization, accountability, and keeping complex workflows moving smoothly.

Responsibilities

• Maintain centralized trackers and documentation to ensure all customer-related requests, commitments, and action items remain visible, accurate, and actively followed up
• Monitor status of requests such as storage additions, CPU requests, infrastructure changes, expansions, and operational asks
• Coordinate follow-up actions across Operations, Engineering, Procurement, Deployment, Networking, and other internal teams
• Prepare recurring customer update summaries, reports, trackers, and status tables  
• Track RMA progress, vendor actions, replacement timelines, and outstanding dependencies
• Monitor aging or stalled items and escalate to appropriate internal stakeholders using defined escalation paths
• Support internal readiness for customer meetings, updates, and service reviews
• Identify gaps or inefficiencies and surface improvement recommendations to leadership

Requirements

• 1 – 3 years of experience supporting cross‑team coordination, service delivery, customer operations, or similar operational roles
• Strong organizational skills with the ability to follow established processes, keep tasks and requests organized, and consistently follow up in a professional manner 
• Ability to communicate clearly, manage multiple priorities, and stay composed in a fast‑moving environment, with a willingness to take initiative, learn, and help bring structure to day‑to‑day work
• Strong attention to detail with high accuracy
• Excellent written and verbal communication skills
• Strong Excel / Google Sheets / reporting capability
• Comfortable working with cross-functional technical teams
• Able to work independently, take initiative, and follow through on assigned requests
• Experience in data center, cloud, infrastructure, or technology environments is an asset
• Familiarity with CRM, ticketing systems, or project management tools preferred

• Pre-employment screening, including background check and substance testing may be required according to company policies.

Benefits

At IREN, we offer a  comprehensive, market-competitive total rewards package designed to support employees’ well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purpose while rewarding high performance and long-term growth. 

Compensation

• Actual compensation will be determined based on factors such as experience, qualifications.
• Overtime compensation for non-exempt workers for hours worked over 40 per week

Health & Wellness

• 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
• Employee Assistance Program and wellness resources

Retirement & Financial Wealth

• 401(k) retireme