PSR Communication Specialist

This position is full-time and will work 40-hours per week. It is full-time benefit eligible.

PSR Communication Specialist

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
The PSR Communication Specialist greets, instructs, directs, and schedules patients and visitors, ensuring a positive and engaging experience. Acting as a liaison between patients and medical staff, this role is key in making a favorable first impression on everyone who interacts with Prevea Health services.

What you will do

• Facilitate communication between patients, family members, medical staff, providers, and administrative personnel through phone, in person, or via MyPrevea.
• Utilize extensive knowledge of the organization’s structure to route calls, take appropriate messages, and proactively seek information to address patient needs.
• Route patient inquiries or complaints to the relevant parties.
• Collect and verify accurate demographic and insurance information.
• Guide patients or callers with medical concerns by directing and forwarding messages to the appropriate staff.
• Schedule and confirm patient appointments.
• Educate patients about the range of services provided by Prevea Health.
• Operate the paging system, respond to emergency alerts, and notify the appropriate contacts.
• Page on-call providers and communicate with clinical staff using Epic.
• Collaborate with triage and nursing staff to ensure timely handling of all phone interactions.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred

Skills and Abilities

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and
• evaluating satisfaction.
• Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate
• questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and
• processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate
• messages accurately.
• Able to work independently and think critically using provided information.

Physical Demands

• Sit - Constantly
• Stand - Rarely
• Walk - Rarely
• Drive - Rarely
• Climb (Stairs/Ladders) - Rarely
• Bend (Neck) - Frequently
• Gross Manipulation (Hands/Arms) - Rarely
• Squat - Rarely
• Twist/Turn (Neck) - Occasionally
• Lift/Carry 0-10 lbs. - Rarely
• Lift/Carry 11-25 lbs. - Rarely
• Lift/Carry 26-35 lbs. - Rarely
• Push/Pull up to 10 lbs. - Rarely
• Push/Pull 11-25 lbs. - Rarely
• Push/Pull 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Noise - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United