Customer Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Provide exceptional Customer Service and uphold the company values with the community.

Matric
12-18 months face-to-face customer service experience
Driver's License

Competencies Self-driven  
Basic computer literate (MS Office) 
High energy levels 
High attention to detail 
Ability to think on your feet when resolving problems 
Customer service centric 
Sense of urgency 

 Professional 
Analytical skills 
Good communication skills 
Good intrapersonal skills 
Customer service ethos 
Gain understanding on the process of handling customer complaints via different mediums 
 Understand the SOP governing the public liability process 
Basic knowledge on food safety procedures 
In-depth knowledge on the roles of the CSM and the community ​

Customer Service  
Informal and formal feedback 
Customer Complain Chart 

Store Standards 
SOPs 

Communication 
Informal and formal feedback 

Training 
Customer Complaints Chart 
Store Audits 

Social Responsibility
Informal and formal feedback 
Local Newspaper 

Administration 
Informal and formal feedback 

Ad-hoc Projects 
Project Plans 

The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Closing date: 12 September 2024

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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