IT Service Desk Engineer

About Forterra

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.

About the role

As our IT Service Desk Engineer, you will be responsible for handling support issues directly and delegating where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day to day activity at Forterra.

Mission-First Mindset - We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict.

Ownership Mentality - We’re looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance.

Technical Aptitude and Intellectual Curiosity - We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion.

Structured Thinker and Problem Solver - Leading technical programs requires clear communication and well-thought-out plans. A solution-driven approach, the ability to distill complexity into its essential, digestible components, and the ability to supervise execution are critical to ensure mission success.

What you'll do

• Provide Tier 1 support to uses by resolving and delegating Service Desk issues.
• Automate wherever possible.
• Assist with onboarding procedures.
• Assist with user and AV equipment setups
• Assist with technical issues across Microsoft 365, Azure, Zoom, corporate infrastructure.
• Assist with asset management and system backup/recovery.

Qualifications

• Engineering or similar degree, or equivalent practical experience.

Preferred Qualifications

• 2+ years’ experience in an IT Service Desk role.
• Excellent communication skills; Assisting with internal and external communication and improving transparency.
• Programming experience is a big plus.
• Networking experience (Juniper, Cisco, Palo Alto).
• Demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards, and being kind to others.
• Demonstrated ability to create innovative solutions that create exceptional collaborative environments.
• Experience in a start-up or similar fast-paced environment.

Education & Experience

• 2+ year(s) of experience in a similar role.

US Salary Range
 $70,000—$100,000

Location
Clarksburg, MD - In Office

 

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.  
• Basic Life/AD&D, short and long-term disability insurance, Legal & ID protection plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 da