Customer Success Revenue Operations Manager

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

CS Operations Manager

Role Description

We're looking for a Customer Success Operations Manager who can own and scale the systems and data infrastructure that our CS organization runs on - and who drives measurable improvements in retention visibility, operational efficiency, and cross-functional alignment. You will be a part of the operational backbone of our CS team: a person leaders turn to when they need a process built, a number explained, or a program landed.

Responsibilities

In this role, you will be responsible for driving towards the following outcomes:

CS Systems Execution: Own and administer our CS tech stack, including Salesforce CRM - building automations, maintaining data integrity, and ensuring workflows move people through the right stages at the right time so CS teams spend less time on manual work and more time with customers.

CS Analytics Infrastructure: Write SQL queries against our data warehouse (BigQuery) and GTM stack to build and maintain the reporting layer CS leadership runs on - surfacing the metrics they need to act on retention, expansion, and team performance, and owning the accuracy of those numbers.

Renewal and Partner Program Operations: Support the design and execution of systems that power our renewal motion, including our self-serve renewal platform for digital partners, translating business requirements into system automations and workflows that reduce manual work and scale with the CS org.

Qualifications/Competencies/Skills

To be successful in this role, you'll bring the following skills and competencies:

Salesforce Administration & Development: Hands-on experience building automations, flows, and custom logic in Salesforce - not just reports, dashboards, or field configuration. Admin certification preferred; dev-level comfort strongly preferred.

SQL & Data Fluency: Ability to write SQL queries and pull data independently from GTM systems to answer operational questions and support analytical work.

Precise Execution: You take a well-defined scope and build it correctly the first time - asking the right clarifying questions upfront, flagging issues early, and delivering reliably. When something is wrong, you surface it directly and early rather than quietly shipping work you know is off. CS leaders will rely on your numbers to make decisions; you treat that responsibility seriously.

Attention to End-User Experience: You think about how the people using the system will experience what you build - not just whether the logic runs cleanly.

GTM Stack Literacy: Technical familiarity with the tools that sit alongside Salesforce in a SaaS GTM stack (e.g., Chili Piper, Intercom, Gong, Skilljar) and comfort learning new ones quickly.

Cross-Functional Navigation: You can get things done across CS, Sales, Product, and Support without relying on authority - building credibility through the quality of your work and following through in ways that earn trust at every level over time.

Experience

Required

• 3-5 years of experience in CS Operations, Revenue Operations, GTM Operations, or a technical/analytical role with significant Salesforce and SQL exposure at a SaaS company.

• Proven hands-on Salesforce experience building automations and flows that move records through pipeline stages - not just configuration or reporting work.

• Demonstrated SQL capability - can pull and manipulate data from a GTM stack independently to answer operational questions.

Preferred

• Experience working in EdTech or directly in K-12 education.

• Background that blends ops and technical execution - prior engineers or technical analysts who've worked in GTM or CS contexts will excel in this type of role.

Application Notice

Notice: Priority Deadline and Review Start Date Please note that applications for this position will be accepted until July 5 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions,