IT Manager, Release Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Seeking a highly capable IT Manager – Release Management to lead the coordination and governance of enterprise technology releases across a large, highly distributed organization.

This role is responsible for ensuring that software and infrastructure releases are delivered efficiently, safely, and with full transparency across engineering, infrastructure, product, and business teams under varied delivery models.

The ideal candidate thrives in fast-paced, complex environments, can rapidly build situational awareness, and possesses the leadership presence to coordinate across teams at every level of the organization — from executive leadership to operational and technical teams.

This role will play a critical part in strengthening the organization’s Release Management maturity, operational discipline, and enterprise visibility while identifying opportunities to improve efficiency, predictability, and risk transparency through automation, analytics, and process optimization.

This role is also expected to demonstrate a strong desire to continuously learn and evolve, with a focus on emerging technologies such as AI, automation, and intelligent release orchestration. The ideal candidate is curious, forward-thinking, and motivated to explore how AI-driven insights and agent-based solutions can enhance Release Management efficiency, predictability, and decision-making.

Key Responsibilities

• Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.
• Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.
• Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.
• Maintain enterprise release calendars, deployment schedules, and maintenance windows.
• Ensure alignment with Change Management governance and ITIL operational disciplines.
• Utilize ServiceNow ITSM to manage Change and Release records and ensure process compliance.
• Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.
• Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.
• Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.
• Develop and maintain release templates, implementation frameworks, and operational playbooks.
• Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.
• Support coordination between ITSM platforms and DevOps delivery tools such as GitLab and GitHub.
• Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.
• Promote continuous improvement within Release Management operations and processes.
• Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents to improve release coordination, risk detection, and operational efficiency.
• Continuously evaluate and adopt emerging tools and technologies, including AI-assisted analytics and agent-based solutions, to enhance release visibility, predictability, and enterprise decision-making.

Required Qualifications

• 6+ years of experience in Release Management, Change Management, or IT Operations coordination.
• Strong understanding of ITIL Change and Release Management practices.
• Experience operating in Agile, Waterfall, or hybrid delivery environments.
• Experience coordinating enterprise-level releases across multiple teams or platforms.
• Experience using ServiceNow ITSM for Change and Release Management.
• Experience using Jira and Confluence for tracking delivery and documentation.
• Excellent stakeholder management skills with the ability to mediate competing priorities.
• Demonstrate growth mindset and desire to continuously learn, with the ability to quickly adopt new tools, technologies, and evolving best practices in Release Management and enterprise operations.
• Experience identifying and developing automation opportunities that reduce manual