Communications Officer - Police and Security, Nights

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Communications Officer - Police and Security, Nights

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Police-Main Campus Hospital

                      

Job Code

K15001

                     

Shift

Nights

                       

Schedule

6:00pm-6:00am/6:00am-6:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour.   

A caregiver in this position works 12-hour shifts, nights from 6:00pm to 6:00am, with every other Friday, Saturday and Sunday off. If worked on the weekend, caregivers are then off on Monday and Tuesday. On the opposite week they are off Wednesday and Thursday.

A caregiver who excels in this role will:  

• Process incoming and outgoing communications in the Security Operations Center.  

• Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. 

• Receive, record, assess urgency and respond to all security/police phone calls and emergency calls. 

• Monitor and respond to all incoming alarm signals across multiple platforms. 

• Receive and transmit all security/police multi-based radio, air transport and satellite communications. 

• Process requests for classified data of caregivers, patients, and the public. 

• Process code and medical emergency activations received from clinical caregivers and overhead page information. 

• Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms. 

• Draft and disseminate electronic notifications to internal stakeholders. 

• Disseminate mass notification alerts to necessary caregivers during crisis situations. 

• Perform clerical functions in the Security Operations Center. 

Minimum qualifications for the ideal future caregiver include: 

• High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field 

• Demonstrated customer service experience 

Physical Requirements:

• Work requires extensive sitting and dexterity to perform work on a PC.
• Requires the ability to walk to other parts of the police facility and the greater Cleveland Clinic campus.
• Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Clevelan