Student Services Specialist EOC-NTP-71526

Since 1966, the Capital District Educational Opportunity Center (EOC), a division of Hudson Valley Community College and part of the State University of New York, has offered tuition-free academic and workforce development opportunities to disadvantaged and educationally under-prepared individuals.

 

CDEOC’s Mission:

The Hudson Valley Community College Capital District Educational Opportunity Center (EOC) is an educational enterprise that serves eligible adult learners. The EOC delivers comprehensive, community-based academic and workforce development programs and provides support services leading to enhanced employment opportunities, access to further education, personal growth and development.

CDEOC’s Vision:

The Hudson Valley Community College Capital District Educational Opportunity Center (EOC) is to be recognized as a leader in New York State for: educational excellence, the ability to Optimize opportunity, and for Caring commitment to the students and community it represents.

 

CDEOC’s Core Values:

S – Service – to deliver quality, committed and caring assistance

T – Teamwork – to work diligently, persistently, and cooperatively

R – Respect – to treat everyone with dignity

I – Initiative – to provide a warm, welcoming, and diverse community

V – Versatile – to be flexible and adaptable

E – Empower – to promote personal growth and confidence

S – Success – to inspire and encourage achievement

 

 

 

 

Bachelor’s Degree from an accredited college or university with two (2) years relevant, paid work experience or; Associates Degree from an accredited college or university with four (4) years paid relevant work experience. 

  

B. Employment Experience Preferred:

 

Experience in Student Services, Community Relations, or a closely related field.  

 

C. Pertinent Other:

 

Demonstrated knowledge and experience working with multicultural and low-income populations.

Demonstrated verbal and written communication and interpersonal skills.

Demonstrated organizational skills.

Ability to work well with others as part of a team.

Patient, persuasive and congenial personality.

Ability to conduct presentations.

Working knowledge of computer applications and Microsoft Office Suite. 

 

D. Preferred Other:

 

Familiarity of regulations surrounding student records, Banner or other educational database systems, testing and assessments for educational gains.

 

Nature and Scope of Duties

 

The Student Services Specialist reports to one of the Assistant Coordinator for Student Services and performs the following duties:

 

1. Builds and maintains relationships with students, providing ongoing coaching and mentoring to positively impact student achievement.

 

2. Conducts intake meetings with incoming and continuing students; provides information on next steps.

 

3. Maintains positive relationships with administrators, faculty and staff.  Disseminates information in a clear, appropriate and timely manner.

 

4. Performs a wide range of administrative responsibilities including data entry, record maintenance, and abiding by all laws and regulations around student records.

 

5. Creates and maintains organized records of student contact and follow up, respecting confidentiality.

 

6. Completes necessary correspondence and reports using appropriate software and technology as needed.

 

7. Participates in internal and external organization and community events, providing information in one-on-one, small group and presentation formats.

 

8. Promotes EOC programs and services and assists in recruitment activities through participation in outreach and promotional events that support program goals and EOC enrollment.

 

9. Helps build and maintain a positive public image for EOC with the general public, private and non-profit organizations, and educational institutions. 

 

10. Serves as subject matter expert for assigned area; develops a working knowledge of all other areas of Student Services.  Assigned areas in Student Support Services may include Enrollment Services, College and Employmen