HVAC Technical Support Representative

Gensco currently has an amazing opportunity available to join our Technical Services Team serving in the North Region as an HVAC Technical Support Representative! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you!

This position will be based out of Tacoma or Seattle and will require some travel.

Starting pay range $85,000 - $110,000 based on experience and qualifications.

Summary

• The ideal candidate for this position will provide technical support and training for equipment sold by Gensco by offering guidance on installation, service, and repair to Customer’s technicians in the field and Gensco Team Members.
• This person will be proactive, self-motivated, able to recognize issues and resolve or escalate appropriately. 
• Act as a liaison between the factory and Gensco customers and Team Members on technical matters about the equipment sold by Gensco

Duties and Responsibilities

• Provide technical knowledge about the equipment sold by Gensco to customers and Team Members via phone, email, text, and field site visit
• Provide consultation to customers on the technical aspects of equipment installation, service, and repair
• Act as a liaison between the factory and Gensco customers and Team Members on technical matters about equipment sold by Gensco
• Strong attention to detail, excellent time management, strong people skills, and organizational skills
• Proficient in MS Office (Word, Excel, PowerPoint) and other software

Skills and Qualifications

• 2-year degree and/or equivalent work experience required
• 5+ years of related work experience and excellent technical knowledge of HVAC industry preferred
• Customer service-oriented approach, respond to requests with a sense of urgency
• Excellent driving record
• Strong attention to detail, excellent time management and organizational skills
• Strong people skills, recognizes when to use formal or informal approach
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Able to operate personal computer, proficient in MS Office products (Word, Excel, PowerPoint), and other software.
• Able to work sitting or standing and to move freely throughout the facility
• Able to lift and carry equipment and supplies as necessary
• Able to travel as required

About Gensco

Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for