Customer Care Specialist 1st Level Support (m/w/d)

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.   

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!  

Learn more about FARO here 

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. 

We are seeking a Customer Care Specialist 1st Level Support (m/w/d), located in Portugal, Porto. 

How you will make a difference @ FARO 

• Respond to both internal and external customer inquiries related to the organization’s hardware and software products
• Deliver services and support,, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
• Achieve the highest standards in first contact resolution and customer satisfaction
• Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
• Point of contact for Channel Partner and Distributor support to all non-technical related inquiries

This position requires 

• Strong service-oriented mindset
• Strong communications skills
• Fluent English and Spanish, Portuguese is preferred
• Commercial or technical education
• Demonstrate work experience in a service-oriented organization

FARO offers 

• In general, a permanent employment contract  
• Flexible working hours  
• Training  
• Other employee services : Health insurance, free drinks, fresh fruit, charity runs or other sport events, Meal cards 

Inclusive 

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation.  We believe that we are strongest with a diverse team of employees.  We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. 

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.