Regional Processing Manager

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

Monitors the pipeline and metrics for a region to ensure timely loan turnarounds and closures.  Coach and review the work of Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards. Update internal procedures and train processing staff on existing, new and changed federal and state regulations. Ensure overall quality and integrity of loan files while maintaining quality customer service.

Essential Functions

• Works directly with sales leaders and operation leaders to build a strong partnership of support and care for our team members and customers through collaboration and business analysis.
• Coaches team and keeps them accountable to meet expected metrics and manage expectations accordingly.
• Works closely with underwriting and closing leadership to drive monthly production results
• Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed.
• Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems, required documents and industry changes.
• Train processors on pipeline management, processing skills, and internal and external customer service standards.
• Coordinate and manages daily work flow requirements and facilitates communications between processing and the Funding and Underwriting Departments.
• Perform spot checks of loans submitted to processing to ensure completeness, accuracy and timeliness from Sales.
• Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
• Ensure Processors achieve productivity objectives and customer service levels.
• Conduct new and ongoing training for Processors.
• Ensure compliance and take action required to address audit findings.
• Escalate issues as needed and follows up to ensure timely resolution.
• Receive escalation issues and ensure additional requirements for processing loans are communicated.
• Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions.
• Identify and escalate potential fraud issues.
• Stay current with federal, state regulations, policies and industry trends.
• Host regular meetings for processing staff.
• Participate in other monthly staff meetings.
• Monitor various reports to identify possible training opportunities.
• May assist with processing loans when volumes require additional resources.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required; college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred.
• Seven or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects).
• Five or more years of prior supervisory experience.
• Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
• Excellent customer service, interpersonal, verbal and written communication skills.
• Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
• Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
• Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
• Ability to prioritize multiple tasks for self and others in a deadline-driven environment, strong sense of urgency and responsiveness.
• Ability to be patient and train less experienced team members, respond to questions, build capability.
• Intermediate math skills.
• Str