We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.





Job Description

Summary:

This technical leadership role is responsible for driving hardware sustaining excellence and transformation initiatives across the Pharmacy Automation portfolio, with a strong focus on customer experience improvement, product reliability, and systemic issue resolution.

Responsibilities:

Sustaining Excellence & RCA Leadership

• Drive data-driven prioritization of sustaining and transformation initiatives, ensuring focus on highest-value opportunities

• Closely monitor product field performance and lead deep root cause analysis (RCA) on systemic failures

• Drive design for reliability improvements that meet or exceed current product performance

• Lead strategic initiatives to improve customer satisfaction, product reliability, and total cost of ownership

• Translate field issues, complaint data, and service insights into actionable engineering programs

• Partner with Service, Quality, and Operations to implement closed-loop corrective actions

• Enable transition from reactive fixes to predictive and preventative solutions

Program & Technical Leadership

• Lead cross-functional teams to define and execute hardware improvement programs spanning multiple product lines

• Work with R&D functional leaders to assign engineering disciplines necessary to achieve sustaining and value engineering goals.

• Develop and manage integrated program plans, ensuring high-quality and efficient execution

• Clearly articulate technical problems, solution strategies, and path to measurable business impact

• Rapidly prototype and validate solutions where needed to reduce risk and accelerate learning

System & Architecture Thinking

• Partner with development teams to define sustainable product improvements and architectural enhancements

• Ensure solutions align with longer-term platform strategies and technology roadmaps

• Assess proposed changes for risk, scalability, and cross-product applicability

Engineering & Process Rigor

• Apply best practices across design, analysis, simulation, integration, and testing

• Ensure compliance with Design Controls, PLM, Configuration Management, and Phase Review processes

• Utilize Design for Six Sigma (DFSS) and other structured problem-solving tools

Cross-Functional Leadership

• Collaborate across R&D, Quality, Service, Operations, and Product Management

• Align initiatives with organizational goals and communicate program status, risks, and outcomes

• Influence without authority in a matrixed, global environment

People & Culture

• Provide leadership and mentorship to engineering teams (direct or indirect)

• Foster a data-driven, ownership-oriented culture focused on accountability and results

• Clearly communicate goals, expectations, and performance feedback

EDUCATION & EXPERIENCE

• Bachelor's or Master's degree in an engineering or related field

• 10+ years leading complex electro-mechanical systems in R&D or sustaining environments

• Strong experience with RCA, reliability engineering, and field performance analysis

• Experience with automated equipment systems (robotics, conveyance, controls) preferred

• Deep understanding of product lifecycle, quality systems, and regulatory requirements

• Demonstrated ability to lead cross-functional programs in matrixed organizations

• Strong analytical, prioritization, and decision-making skills