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The Specialty Operations Pharmacy Technician 3 Disease Management Team supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Specialty Operations Pharmacy Technician 3 Disease Management reports to a Supervisor. The position primarily supports inbound member and provider calls.

Responsibilities Include:

• You will be in contact with physicians for prescriptions clarification and may enter prescription orders into the system.
• You will support Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes developed benefiting healthy outcomes.
• You will provide education and resources for new members demonstrating excellent written and verbal communication skills.
• Decisions are typically focus on methods, tactics and processes for completing administrative tasks and projects.
• You will prioritize requests by interpreting and adapting to procedures, processes and techniques.
• You will exercise good judgement and depth of knowledge of administrative processes and organizational knowledge.

Use your skills to make an impact
 

Required Qualifications

• Must have an active unrestricted State Board of Pharmacy Technician in the state of Arizona, Ohio or Texas without disciplinary action.
• Must have National Certification: PTCB (CphT) or ExCPT
• Minimum 1 year customer service experience working in a health services or pharmacy setting.
• Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
• Knowledge navigating multiple systems and platforms with the ability to troubleshoot and resolve general technical difficulties in a remote environment.

Preferred Qualifications

• Previous Specialty Pharmacy experience (Oncology, Neuromuscular, Pulmonary)
• Bilingual English and Spanish - You may be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Workstyle: Remote work at home

Location: AZ, OH, TX

SCHEDULE: M-F 11:30 AM Eastern – 8:00 PM Eastern, overtime coverage as needed to support business.

Work at Home Guidance To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and i