Client Organisation - Business Process Governance Lead - Director

Client Organization - Business Process Governance Lead - Director

The Client organization is dedicated to empowering our clients' growth by deeply understanding and anticipating their needs and by harnessing the full power of Citi. The organization takes a firmwide view of our client strategy, segmentation and coverage model to ensure every client receives the same high-quality coverage and delivery of services from every part of Citi. Its units service Citi’s Businesses with a wide array of capabilities, from Wholesale Credit Risk management, Research, Marketing, Ventures and other.

The Client Organisation’s Business Process Governance Lead is a first line of defence specialist responsible for overseeing and driving the execution of the Business Process Governance / Business Architecture / CEAM (Citi Enterprise Architecture Methodology) framework within the Client Organization in close partnership with the Client Org units ensuring appropriate alignment, aggregation of performance, prioritization of enhancements, automation of controls, and the integration of Business Services and other relevant frameworks.

The Business Process Governance Lead will report directly into the Client Organisation’s Controls Head within the CAO team and will work directly with Client Organisation’s Business Process Owners, Enterprise Technology, Enterprise Transformation and Enterprise Controls teams, Product Development teams, Program Management teams, and multiple other teams across the Lines of Defence as appropriate.

Key Responsibilities

• Drive, support and enable the Business Process Governance / Business Architecture / CEAM (Citi Enterprise Architecture Methodology) framework implementation and evolution within the Client Organisation
• Critically CEAM (Citi Enterprise Architecture Methodology) implementation and any required enhancements as the framework is adopted by additional service consumers beyond MCA / RCSA (Manager’s Controls Assessment / Risk & Controls Self-Assessment)
• Work directly with the Client Organisation units to educate teams on the Business Process framework, their core responsibilities and the intendent interaction with the service consumers
• Maintain oversight over emerging and existing risks, issues, control weaknesses, control processes, corrective actions, control validations, and control enhancement initiatives
• Coordinate control enhancement frameworks such as the Maker/Checker program and the Controls Automation effort among others
• Partner with Client Org units to wholistically prioritise control enhancements and include them into the annual Investment Requests (IR) prioritisation process
• Setup required governance within the Client Organisation and participate in all Enterprise-wide governance forums as required
• Partner effectively with 1st and 2nd Line of Defence teams for identify best practices and contribute as appropriate to related policies and initiatives

Qualifications & Leadership Characteristics

• Broad experience in risk management including a successful track record of managing complex risk management programs at a large financial services organizations
• Strong analytical, program management, stakeholder and governance skills
• Pragmatic and execution focussed, linking frameworks to business processes and risk
• Hands on operator and enabler who can partner with business lines to understand and deliver effective risk management and controls solutions
• Understanding of the products and services Citi offers and how risk management practices contribute to other work across Citi / understand downstream impacts of decisions made.
• Strong leadership skills with a proven track record of working with a diverse range of skill sets and perspectives, recognizing that the power of Citi is the sum of its parts.
• Ability to constructively challenge others at all levels and across boundaries to deliver better results.
• Continuous improvement mind-set to solve for root causes, assess impact of actions and adjust as needed; simplify and standardize at every opportunity.

Education, Knowledge, Experience and Qualifications

• 10+ years of domain experience in operational risk management or program management in the banking/financial services industry
• Knowledge of Client Organization's business, products, and activities
• Up to date understanding of key risk and control concepts, tools and trends relating to risk.
• Strong, direct experience in regulatory engagement.
• Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.
• Excellent communications skills verbal & written
• Extensive experience in communicating with senior audiences both written and