Senior Product Strategy and Operations Manager - TikTok Account

About the team

TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, Account team focuses on improving reliability, scalability, and security of TikTok account structure. We are looking for a Senior Product Strategy and Operations Manager to lead account initiatives, run the full stack from infrastructure to applications and grow TikTok ecosystem accounts to a new level.



Responsibilities

1. Responsible for collecting and analyzing business processes, writing Business Requirement Documents (BRD), and proposing requirements to the product team to optimize the user experience and functionality of the institutional account product;

2. Design and develop standardized operating procedures (onboarding SOP) for the account product, ensuring standardization and efficient execution of business processes;

3. Write and regularly update the user manual for the account product, providing users with clear operational guidelines;

4. Responsible for updating and maintaining platform configurations and training the business team to use related capabilities and platforms to improve business efficiency;

5. Regularly collect feedback from the business team and users, optimizing existing service processes based on feedback to enhance service quality.