Major Account Svcs Acct Mgr 2

Major Account Svcs Acct Mgr 2 

Non-Union Position
Major Account Services Staff; Portland, Oregon (US-OR)  

Hybrid schedule available for Oregon & Washington residents. 
Regular FT 
Posting # 5199  

 

About Us:

 

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.  

 

In addition to environmental stewardship, We’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
 

The Role:

 

Responsible for maintaining and enhancing both customer satisfaction and market sector profitability among new and existing large business customers in assigned business segments. This position works to establish trusted advisor status with assigned customers to enhance customer relationships, influence customer retention, gather market intelligence, and generate advocacy for the company’s low-carbon pathway. Develops, evaluates, and implements account plans, programs, and strategies to meet the company’s performance goals and carbon emission reduction objectives.

 

This position has a variety of responsibilities which include coordinating large new projects with customers and the company, negotiating and executing all required agreements while maintaining a positive relationship. Other areas are to assist the Budget process with large customer volume forecasting, assist Government Affairs with advocacy, and to execute on the company’s low carbon offerings. 

 

The person in this role possesses strategic thinking ability, very good organizational skills and business acumen. 

 

Day to Day:

 

• Ensures effective customer relationship management of major accounts with special emphasis on key accounts.
• Develops and manages communication and account plan strategies which may include direct proactive contact, newsletters or email updates, promotion of Business Development programs, and other methods. 
• Develops and implements customer service strategies which may include market analysis work and regulatory strategies. Conducts profitability/viability analyses.
• Support’s Company’s Growth & Retention Initiatives. 
• Supports, coordinates, and executes the Company’s Low Carbon Initiatives with Customers.
• Resource to Customer Acquisition on large non-residential additions for profitability and possible rate training.
• Coordinate and manage large customer capital projects.
• Collaborates with Government Affairs to foster advocacy among large business customers.
• Manages and coordinates a variety of Company interactions with assigned customers to include compliance with Company’s tariffs and policies and maintains contact for positive business relationships. Acts as a resource for other departments requiring customer contact or engagement.
• Negotiates and administers customer contracts and the service election process.
• Collaborates with Gas Supply and Engineering on curtailment and transportation issues with customers.
• Contributes to the development and interpretation of non-residential tariffs with Rates and Regulatory Affairs.
• Builds and maintains favorable working relationships with other utilities, governmental agencies, marketers, trade allies, energy associations, and consultants.
• Provides information/recommendations for management decision-making and strategic planning. 
• Interfaces frequently with team members including Major Account Services Team, coordinates and supports billing and credit, and other Company staff as necessary.
• Participates in various civic, community, and trade organizations as necessary to support Company strategies and initiatives.
• Ability to access construction and undeveloped work-site locations and customer premises.
• Supports NW Natural’s commitment to Diversity, Equity, and Inclusion and a culture of safe work practices.
• Pursues continuing education on equipment, industries, and environmental considerations sufficient to act as a trusted advisor to customers and internal stakeholders, particularly for assigned market segments.

Come on your first day with:

 

• Bachelor’s Degree in Business, Engineering, or re