Greeter/Business Associate B-MSH-Main Lobby Area-11 W PVT Unit-Full Time-Evenings-EOW

Greeter/Business Associate B MSH Main Lobby Area 11 W PVT Unit 

As an integral part of the team, the Business Associate is responsible for the business aspects of a patients stay, as well as patient-focused care within the Clinical Specialty Services. These include: maintaining census information and the integrity of the patients medical record, scheduling appropriate tests and medical procedures, receiving and maintaining office inventory and other duties as needed.

• Maintains census; demographic and charge information including assigning beds to incoming patients, updating this System and compiling information for charge capture and patient processing (Cerner/Epic/Bed board) and support of patient registration and order entry systems.
• May assist in the admission/discharge/transfer process.
• Schedules appropriate tests, medical procedures and follow-up appointments.
• Assists in the medical record management by maintaining paper and electronic forms through Patient Works as necessary for the unit specific patient population; discharging charts in appropriate order, compiling deficiency information and working with members of the Interdisciplinary Health Care Team to complete charts.
• Assumes responsibility for chart completion process in accordance with the standards of Medical Records/Health Information Management (HIM).
• Monitors patient throughput through the use of Agiletrac and communicates progress to CNM/Nursing staff
• Assists patients with guest services, such as television and telephone services, securing valuables, etc. Assists with patient mail and deliveries.
• Greets visitors and answers telephones promptly and courteously. Accompanies visitors to appropriate area, when necessary. Provides information and makes referrals when appropriate.
• Promotes a customer service environment for the unit/service.
• Initiates calls and pages to members of the Health Care Team.
• Receives and maintains inventory of required supplies for the patient care area.
• Utilizes Door Tag Program to correctly identify all patients & room numbers within the unit environment.
• Answers Patient Call System and refers to appropriate staff.
• Reports and follows up on any patient belongings/property according to institutional policy.
• Reviews death certificates for completion and generates reports as required.
• Participates in the diet/menu selection process for patients.
• Completes the patient discharge process in a timely manner to engage all systems related to bed turnover, i.e., Housekeeping; Transport; Infection Control; etc.
• Participates in environmental management.
• Performs other duties as assigned.

• Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports and keep records.
• Six months of healthcare related experience in order to become familiar with institutional policies and procedures preferred.

Collective bargaining unit: SEIU 1199-MSH

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $22.51 - $24.78 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 at Mount Sinai Hospital, 314 - 11 West Private Unit - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders