Multi-Layer Platform Support

Currently, Avint is seeking a motivated, career and team-oriented Multi-Layer Platform Support.

The responsibilities include creating and analyzing performance metrics to ensure optimal system performance. The role involves providing performance optimization recommendations for applications, databases, and network bandwidth utilization. Additionally, collaboration with system operators is required to troubleshoot issues within the HCL Endpoint Manager/BigFix solutions.

 Position Responsibilities:

• Create and analyze performance metrics that ensure optimal system performance.
• Provide performance optimization recommendations for applications databases, and network bandwidth utilization.
• Work with system operators to troubleshoot issues within the HCL Endpoint Manager/BigFix solutions.
• Analyze and interpret relevant logs and error messages effectively and communicate issues to the Federal Team.

Requirements

Technical Areas of Expertise:

• IBM Certified Administrator – HCL, or BigFix Lifecycle, HCL or IBM Certified Associate Administrator - BigFix Platform, is required.

Qualifications:

• College degree in related field
• 3-10 years of years of experience
• Hands-on documented experience in managing and troubleshooting within the BigFix platform and sub modules.
• Deployment/Installation, configuration integration, operations and maintenance, in addition to utilizing the HCL BigFix architecture, client/server communication protocols, and security best practices.
• Proficiency in Windows and Linux system administration is important, as well as well-versed knowledge of managing endpoints, assisting, creating and deploying fixlets, and software distribution.
• Familiarity with scripting languages like PowerShell, Shell scripting, and relevance language.
• Demonstrate skills to create custom scripts for automating tasks and enhancing the functionality of the BigFix platform.
• Expert experience in managing and troubleshooting multi-layered technology platforms that acts as the core part of the DOI/OCIO IT infrastructure.  The platform is a dynamic, content-driven reporting and management system that distributes the work of managing IT infrastructures out to the managed devices themselves, the agents.
• Have strong technical expertise with the installation, configuration, and administration of the HCL Endpoint Manager/BigFix architecture, client/server communication protocols, and security best practice.
• Proficient in Windows and Linux system administration and have a strong comprehensive understanding with scripting languages such as PowerShell, Shell scripting, and similar languages, with the ability to create custom scripts for automating task and enhancing the functionality of BigFix and HCL sub modules
• Documented hands-on knowledge of deploying, managing, and securing devices in the enterprise which include servers, PCs, and mobile devices.
• Have knowledge of managing endpoints, deploying patches, and software distribution using utilizing BigFix.
• Excellent problem-solving skills and the ability to diagnose and resolve issues related multi-layered technology platform deployments quickly.
• Skills to create and update system documentation such as system architecture diagrams, installation guides, and standard operating procedures, in addition to maintaining an organized working environment.
• Analytical experience identifying vulnerabilities and potential risks within the system(s). 
• Ability to analyze and interpret relevant logs and error messages effectively and communicate issues to the Government Task Lead (GTL).
• Strong communication skills and the ability to communicate and interact with other IT teams, understand business requirements.
• Collaborate effectively to deploy updates and patches efficiently, with the ability to convey technical information to both technical and non-technical audiences.
• Ability to interact closely with cross-functional teams, including but not limited to developers, architects, and system administrators to ensure seamless integration and compliance with federal government requirements.
• Document, recommend and author necessary documentation such as Standard Operating Procedures (SOP’s), Disaster Recovery Plans, control objectives, system standards, guidelines, procedures and user related materials regarding programs or tasks.

Benefits

Joining Avint is a win-win proposition! You will feel the personal touch of a small business and receive BIG business benefits. From competitive salaries, full health, and generous PTO and Federal Holidays. Additionally, we encourage every Avint employee to further their professiona