Business Operations Analyst Lead - Data Analytics

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Member Data & Analytics Portfolio team orchestrates and manages the Portfolio of epics across our Member’s Journey.  As par of the team, you will be focused on decision support for our Lines of Business, Staff Agencies, and internal leaders by creating insightful analysis and reporting.  Your work will support us in demonstrating epics’ contribution to Objectives / Key Results and improving milestone predictability, health of execution readiness, and delivery of clear communication on our commitments.  If you are looking for an opportunity to directly contribute to delivering business value across our Member’s Lifecycle please apply so you can learn more about this opportunity!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix. Relocation assistance is not available for this position.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Acts as a trusted consultant to the business and Information Technology to identify solutions for complex projects through data reporting, analytics and complex projects deliverables.
• Accountable for managing the compilation, analysis and reporting of data; delivers key insights and recommendations on data trends to inform leaders and drive decisions.
• Maintains best practices as a technical subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively and fluidly interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Drives and influences key stakeholders on approaches and solutions for data reporting, analytics and complex projects deliverables.
• Applies expertise of information systems and data infrastructure to provide business and technical guidance to internal clients.
• Ensures teams maintain understanding of business processes, supporting data and applications and strategic direction.
• Effectively communicates recommendations to all levels of management and influences strategic direction within the function.
• Stays abreast with industry knowledgeable regarding Enterprise Standards for Business Intelligence, Data and Business Analytics and shares best practices with team.
• Develops tailored presentation materials and presents complex analytics solutions to common business terminology for clients.
• Mentors and provides guidance to junior analysts to further technical acumen with data & analytics community.
• Maintains knowledge of emerging technologies and their application toward business solutions.

What you have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau)
  OR
  Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages ((Example: SQL, Python, GGplot, Tableau).
• Demonstrated knowledge of the function/discipline demonstrated through application of knowledge, skills, abilities, and technologies towards work products required.  (Example: Querying, Data Wrangling, Report Development, Requirement