Store Manager - Chula Vista

JOB TITLE: STORE MANAGER

DEPARTMENT: RETAIL

STATUS: FULL-TIME

IMMEDIATE SUPERVISOR: DISTRICT SALES MANAGER

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is
based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to
meet human needs in His name without discrimination.

POSITION OBJECTIVES:
• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social,
and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through
collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus
where they need to improve.

QUALIFICATIONS:
• Minimum High School Diploma or equivalent. (some college preferred)
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Valid Driver’s license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

PHYSICAL REQUIREMENTS:
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing
racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

CORE COMPETENCIES:
• Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations;
seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data
accurately; Read and interpret written information.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and
assign tasks. Follow up to ensure accountability.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment
to established goals, core values and objectives.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and
present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve
processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations
and monitor delegated activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget
expectations while managing the expense controls to maximize profitability for the assigned location. This will be
achieved through delivering desired results on the established key performance indicators prioritized to measure the
success of the business.
2. Plans and directs the day‐to‐day operations of assigned store location. These routines include opening and closing
procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO
Standards) and donations.
3. Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and
performance coaching of all store employees. Responsible for issuing employee evaluations, key performance results
and corrective actions as needed, in coordination with the HR Generalist/Coordinator and District Sales Manager.
4. Schedule employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift
change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily
monitoring of time and attendance edits.
5. Ensure high levels of Customer and Donor satisfaction