Director-B2B Platform Operations and Change Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The B2B Product Management team within Corporate Business Product Management (CBPM) in Global Commercial services manages and develops solutions and digital products for multiple growth segments of American Express. Specifically, we lead the B2B payment payments that drive over $40B in volume across multiple customer segments and markets.

B2B Product Management is seeking a Director to drive product and platform enhancements on the B2B portfolio including Enterprise-level initiatives to lower cost of funds, adherence to evolving regulatory standards, and groundwork for new product launches. Included in this work is the need to understand our customer’s usage of our products intricately to define capabilities required in a future state model and partner with colleagues across American Express to ensure customer commitments and expectations are met through each initiative.

Minimum Qualifications:

• Relevant experience in Product Management, Operations or B2B
• Good knowledge of B2B payments and associated customer needs
• Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually
• Experience and comfort in managing a large-scale migration of customers and working with internal and external parties to create structure and guidance throughout process
• Intricate understanding of global B2B platforms with multiple instances
• Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually
• Strong organizational skills with knowledge of operating mandates at large companies and ability to create and refine high-level customer needs prioritization
• History of people leadership, leading teams directly, effectively managing, engaging and developing talent
• Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment

Preferred Qualification

• Ability to handle multiple large initiatives and unify them into a work plan. 
• Strong project management skills; ability to handle multiple requests and prioritize accordingly
• Operational pragmatism and proven complex problem-solving skills