Customer service agent 3 months contract

Job Description

Key Responsibilities:

• Greet and welcome customers upon arrival
• Create a positive, engaging atmosphere at all customer touchpoints
• Identify and assess customer needs to ensure a tailored experience
• Manage queues efficiently and maintain smooth customer flow
• Escort customers to vehicles or shuttle buses
• Provide support across branch operations to ensure seamless service
• Respond to customer queries both in person and over the phone
• Act as a liaison between branches and departments when required
• Open and Close rental agreements during peak periods to reduce wait time on both pick up and return
• Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs 

Experience and Skill

• Excellent communication skills (verbal and written) with a friendly, professional manner
• Proven experience in delivering high-quality customer service
• Ability to remain calm and helpful in high-pressure or unusual situations
• Strong attention to detail
• Fluent in English (additional languages are an advantage)
• A full Category B driving licence is preferred but not essential
• Shift work required, including weekends
• Hours of operation: 5:00 AM – 1:00 AM, Monday to Sunday
• Flexibility and availability are essential

 Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com