Towing Administrative Service

Salary Range: $55,397.00 - $88,796.00 Annually

Our Benefits                                       

The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Get to Know Us 

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!

CLASS DEFINITION

A Towing Administrative Services Supervisor performs budgetary duties overseas and coordinates the customer service and cashiering operations of Baltimore City’s Towing Section. Work of this class involves supervising cashier and customer service personnel.

Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional work week and are subject to 24-hour callbacks on a rotating basis and as required for emergencies. Work is performed in an office where there are primarily normal working conditions, but where hostile confrontations with members of the public may be experienced. Work requires minimal physical exertion.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have a bachelor’s degree from an accredited college or university.                      

AND

EXPERIENCE: Have three years of experience performing budgetary, fiscal or accounting and customer service work including one year of such supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing and promoting of others.

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. 

KNOWLEDGES, SKILLS, AND ABILITIES

• Knowledge of administrative techniques, procedures and forms.

• Knowledge of budget preparation.

• Knowledge of billing and fee collection procedures and practices.

• Knowledge of customer service practices and procedures.

• Skill in using sound judgement, exercising self-control and mitigating hostile situations when communicating with citizens.

• Ability to research and resolve complex cashiering and customer service problems with tact and diplomacy.

• Ability to read, interpret and apply City ordinances and State laws relating to impoundment of vehicles.

• Ability to plan and coordinate administrative functions, including personnel and procurement activities.

• Ability to prepare budgets and monitor revenue and expenditures.

• Ability to analyze and monitor financial and operational data.

• Ability to prepare financial reports.

• Ability to establish and maintain effective working relationships with associates, officials, the general public and employees.

• Ability to speak and write effectively.

• Supervisory ability.

• Administrative ability.

Background Check            

NOTE: Those eligibles who are under final consideration for appointments to positions in this class will be required to authorize the release of criminal conviction information.

Probation 

All people, including current City employees, selected for this position must complete a mandatory six-month probation. 

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.               

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