Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Customer Support

Position Summary

The Commercial OE Customer Support Supervisor is responsible for managing a team of Commercial Original Equipment Customer Support Representatives in daily order fulfillment activities. This role is a resource for providing guidance and training to the team for product, customer, and process knowledge, while working closely with key customer contacts, Bridgestone sales, supply chain teams, and the Distribution Center team to optimize shipments in line with forecasts and budgets. Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors. May also develop support delivery strategy and related processes, escalation procedures, and training. Emphasis is placed on customer satisfaction, order issue resolution, ease of doing business, and the functional and technical development of direct reports to contribute to Bridgestone’s success.

Responsibilities

• Leadership and Direction: Guide the team in Order Management, Customer Satisfaction,  and Shipments.
  • Order Management: Provide visibility and support to remove barriers in the order flow through SAP, ensuring timely completion and ongoing improvements.
  • Customer Satisfaction: Work proactively with direct reports to resolve and fill customer backorders, manage new item transitions, improve order fill rates, and enhance phone/email response times.
  • Shipments: Focus on maximizing shipments in alignment with Bridgestone’s monthly forecast, annual plan, and year-over-year improvements.
• Customer Engagement: Regularly engage with key customers to share performance scorecards and align on strategies for improvement.
• Development Plans: Monitor annual objectives and Individual Development Plans (IDP) for direct reports, which are reviewed quarterly and aligned with Bridgestone’s business goals.
• Team Development: Recruit, hire, mentor, and develop customer support teammates.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience; OR 3+ years of relevant experience

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identit