Scheduled Hours

40

Position Summary

Supervises and directs the day-to-day operations and workflow of staff within designated area, including resolving credit balances and managing refund requests. Establishes procedures to ensure consistency within the work area.

Job Description

Primary Duties & Responsibilities:

• Direct and monitor daily activity of all IBC staff.

• Communicate policies and educate staff on issues to promote efficient flow of processes.

• Review, monitor and make recommendations for credit and adjustment work queues to achieve optimal follow up.

• Responsible for reviewing and approving refund requests up to $999.99.

• Evaluate and distribute duties within work area.

• Assist manager with establishing projections and goals.

• Communicate and inform the manager of issues.

• Prepare and monitor procedures for all activities.

• Administer personnel policies.

• Monitor and review productivity standards of staff.

• Participate in selection process of new employees, training, supervising and evaluating employees; inform employees of changes in the department.

• May assist with coverage in staff areas during illness/vacations.

• Conduct performance evaluations for assigned personnel.

• Interact with clinical department support staff to enhance billing processes.

• Keep updated on credit balance processes.

• Complete special projects/duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

• Position works remotely, however occasional onsite presence will be required once a month.

Physical Effort

• Typically sitting at a desk or table.

• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Equivalent of BS in business, accounting or related field or equivalent experience in related field.
• Two years supervisory experience.
• Two years of experience in health care receivables.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Accounting, Communication, Customer Service, Finance, Health Insurance, Organizing, Problem Solving, Supervisory Management

Grade

C11

Salary Range

$56,200.00 - $87,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our