Counter Sales Service Associate

Description

Job Title: Counter Sales Service Associate 

Location: Onsite in Anchorage, AK

Salary Range: $23-$26

(Commensurate with experience and internal wage bands)

About Us:

Johnstone Supply - The Founders Group is a third-generation, family-owned wholesale distributor specializing in heating, cooling, and refrigeration supplies and equipment. As one of the nation’s largest HVAC/R distributors, we are locally owned and operate across six states, 20 locations, delivering superior customer service, expert technical advice, and industry-leading training seminars.

Matt and Corky Popma, grandsons of John Shank, are third-generation owners who truly value their legacy and their team members. At Johnstone Supply - The Founders Group, our purpose is to help keep our communities safe and comfortable.

Hours of Operation:

This position follows an 8-hour shift between the hours of 6:00 AM and 6:00 PM.

Ideal Candidate:

We are looking for individuals who demonstrate:

• Strong communication and interpersonal skills

• Ability to work collaboratively in a team environment

• Problem-solving and critical-thinking abilities

• Attention to detail and organizational skills

• Adaptability in a fast-paced work environment

• Customer-focused mindset

• Proactive approach to tasks and responsibilities

Key Responsibilities 

• Answer incoming telephone calls and greet customers. Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assist customers in making product selections by asking questions and actively listening to identify customer needs. 
• Assist with the system or product troubleshooting and answer technical questions. 
• Identify alternate or substitute products to meet customer needs.
• Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts.
• Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
• Process customer returns and warranties following company guidelines.
• Follow up on all customer requests for information, quotes, alternative parts, and delivery dates. 
• Proactively communicate with customers about any expected delays or issues with their orders.
• Develop good working relationships and rapport with customers. Greet regulars by name.
• Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Drive to the customer location with a company vehicle and replenish bin stock.
• Follow company pricing and credit guidelines.

Soft Skills & Competencies: 

• Ability to type 30-50 WPM

• Proficiency in operating a computer

• Use of 10-key or calculator

• Strong organizational and prioritization skills

• Ability to meet deadlines and handle multiple tasks efficiently

• Effective verbal and written communication skills

• Active listening skills

• Ability and desire to learn new technology, as needed

• Strong ability to operate a computer, as needed 

• Ability to operate standard office equipment

What We Offer: 

• Comprehensive benefits package (Medical, Dental, and Vision insurance) 

• Competitive pay

• Paid holidays

• PTO (Paid Time Off)

• 401(k) match

Physical Requirements: 

The physical effort typically applied in this job includes:

• Lifting up to 60lbs 

• Standing for long periods of time 

• Reaching/Bending

• Loading/Unloading 

• Ability to work in a warehouse environment (varying temperatures depending on season)

• Sitting as needed or for prolonged periods of time. 

Our Culture

At Johnstone Supply The Founders Group, we believe in fostering a strong, supportive, and growth-oriented work environment.

Our culture exhibits: 

• Be a great teammate
• Be accountable
• Have a plan
• Solve problems
• Have a winning attitude
• Put yourself in the customer’s shoes
• Develop yourself
• Have fun
• Lead people, manage process 

Our core values are:

• Customer-focused
• Accountable
• Solutions-minded
• Always learning
• Collaborative

Join us and be part of a team that values dedication, teamwork, and continuous improveme