Software Consultant- Security

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

 

General Summary:

The Software Consultant is responsible for interacting directly with partners for consulting and implementation needs. This role works in partnership with cross-functional teams to deliver quality technical solutions in a timely manner by analyzing needs, engaging in research, resolving partner issues, and documenting solutions while providing best practice to our partner base.

Essential Duties and Responsibilities:

• Provides support to the Onboarding & Consulting teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Coordinates software configurations and consulting via online webinar, email, and phone sessions according to client billable hours
• Conducts technical training, system configuration, and troubleshooting via web-based applications, phone, and/or email
• Supports product installation and configuration during the pre- and post-sale process
• Documents all customer interactions using hosted business automation and ticketing software
• Improves product documentation to help customers and minimize client services utilization
• Verifies bugs raised against products and offers advice on resolution
• Maintains an average customer survey rating based on department goals
• Assists with projects based on scope, statement of work, and SDLC release support
• Handles server builds and administration, setup, support, antivirus management, and virtual environment administration

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• Organized, detail oriented and self-motivated
• Ability to effectively communicate via phone and email
• Strong knowledge in web technologies such as CSS, XML, JavaScript, HTTP/S, and HTML
• Knowledge of Microsoft Office applications at desktop and server level

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• Preferred: A+, Server+, MCP, MCITP, MCSE, VCP or other related certifications
• Preferred: Experience with PowerShell and VBScript
• Preferred: Experience with SQL or MYSQL

 Working Conditions:

•  Onsite/Hybrid/Remote depending on location
• 10-20% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as nee