Registration, Associate

Location Designation: Hybrid - 3 days per week 

Reporting to the Head of Event Strategy and Operations, the candidate’s primary responsibility is to assist in facilitating and maintaining event deliverables through various event technology platforms.

The primary focus will encompass event operations such as maintaining meeting apps and registration websites, providing support for attendee data, and various other functions across all events. Additionally, responsibilities extend to addressing attendee management issues, supporting departmental technology needs, liaising with event technology vendors, and managing other event components.

Travel is required approximately 20 percent of time.

What You’ll Do:

• Collaborate with third-party vendors to develop registration and mobile app tools, ensuring a seamless digital attendee experience.
• Act as the primary liaison for meeting app deliverables, ensuring adherence to timelines and providing support to teams on app modules and usage.
• Assist in coordinating onsite vendor staffing, including app help desk support, electronic registration kiosks, print-on-demand badges, and other customized modules.
• Track and analyze app usage metrics to gauge value with a lens on continuous improvement.
• Work closely with internal teams and departments to identify business requirements for meeting registration and mobile app needs, offering practical solutions and assisting in issue resolution.
• Play a vital role in helping integrate other modules of the event system (meeting request form, sourcing, budget, badging, etc.) into our processes, ensuring seamless coordination, and offering best-in-class service to our business partners.
• Develop and document best practices and solutions to meet business requirements.
• Liaise with third-party technology vendors to ensure compliance with NYL-approved Continuing Educational credits via meeting apps, overseeing attendance tracking for credits.
• Travel to select events to assist with registration, electronic check-in, activity registration, and app technology.
• Remain current with industry technologies, products, and trends.
• Provide support to managers, teams, and departments in resolving event management issues related to rooming, attendee management, registration, reporting, and other functions as required.
This role requires a dynamic problem solver with strong technical acumen, exceptional attention to detail, drive, and exemplary organizational and follow-up skills. The ideal candidate will thrive in a fast-paced environment, excel at multitasking, remain composed under pressure, possess a thirst for acquiring new skills, and demonstrate effective teamwork.

What You’ll Bring:

• Bachelor's degree or equivalent experience preferred
• 3-5 years of relevant work experience
• Customer service orientation
• Excellent written and verbal communication skills, with negotiation ability
• Strong project and time management skills, with the ability to handle multiple projects concurrently
• Proven problem-solving ability and conceptual thinking
• High attention to detail and accuracy
• Comfortable working collaboratively as part of a team
• Adaptability to changing circumstances at short notice
• Prior experience in the Events and Meetings industry preferred
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity/experience with HTML a plus
• Willingness to travel to events as needed
This position is based in New York, NY. This is a hybrid role, with remote work on Mondays and Fridays and in the office Tuesdays, Wednesday, Thursdays when not traveling to events.

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Pay Transparency

Salary Range: $79,000-$113,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual di