Client Manager, People + Culture (HR Tech and Compensation)

Let us introduce ourselves. livingHR is the remote-first, professional services “work agency” created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.  
livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients, partners, and communities. We are adaptable, entrepreneurial, and always looking to iterate and make improvements, which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same, and you prescribe to the idea that variety is the spice of life, then you will likely enjoy our way of working. The people who find the most success here are those who are willing to be a part of a team, where no task is too big or too small, and feedback is welcomed.  To learn more about our Culture Code, Cares Campaign, and our WeBelong work in Diversity, Equity, and Inclusion visit our website: https://livinghr.com/.  
Overview  Serve as the primary client contact and ensure successful delivery of livingHR product and solutions. This role is instrumental in maintaining a high level of client satisfaction. Collaborate closely with Principal and client stakeholders to prioritize initiatives and achieve project goals within defined budgets and timelines. You will also delegate and coordinate essential tasks. 

Impact

• Leverage hands-on, broad, HRBP, Compensation, HR Tech, and People Analytics experience to provide client consultation across HR, People+ Culture, Talent, DEIB, Workforce Planning, Organizational Design, Total Rewards, and Employee Experience. 
• Lead or contribute to compensation projects, including conducting market research, analyzing data, preparing reports, conducting job evaluations, and creating compensation materials such as discussion guides, FAQs, salary panning workbooks, and philosophies. 
• Lead or contribute to HR technology vendor selection and implementation projects, including requirements gathering, vendor evaluation, system configuration, testing, and training. 
• Demonstrate strength in professional services and client management by effectively fostering client relationships from seamless implementation and onboarding through every phase of client evolution and growth showcasing livingHR's value as an enduring strategic partner. 
• Actively support and implement a broad range of people and culture strategies and solutions that align with company’s culture, vision and strategic talent plans. 
• Demonstrate expertise in partnering with stakeholders of all levels, understanding business needs and providing progressive solutions across People + Culture focus areas. 
• Develop and implement tools and programs to elevate People + Culture function, strategy, processes and programs in areas including performance, succession, people services, people analytics, talent acquisition, learning and development, total rewards, and employee experience. 
• Leverage data across people analytics, survey data, compensation data, and business financial data to provide insights and recommendations to internal and external clients through data storytelling 
• Contribute to HR technology vendor selection and implementation projects, including requirements gathering, vendor evaluation, system configuration, testing, and training 

Requirements

• Bachelor's degree in related field  
• Proven experience (3+ years) in professional services management, with a track record of successful project delivery and client satisfaction.  
• Experience working as HRBP or generalist within both SMB and enterprise organizations  
• Achieves effective project budget and timeline targets as well as delegation and project team management  
• Proven experience managing and growing client accounts (revenue)  
• Execution of client strategy aligned to talent strategy   
• Demonstrate impact through strong subject matter expertise and client advisement in at least one of the following (Modernizing People Ops, DEIB, Talent Optimization, Search/TA, Employee Experience, Culture/Talent Brand/Communications, Compensation, Strategic Workforce Planning) 
• Proven experience meeting or exceeding performance metrics/KPIs outlined below 

Metrics/KPIs

• Partner with principal to build and maintain strong account relationships by providing quality work that wows the client and drives strategic impact demonstrated through client KPIs (eNPS, turnover/attrition, career path ratio, time to fill, etc.)