Manager, Administration Services - Medical Child Support Benefits

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
 

Job Summary:
Acrisure is seeking a manager to lead our Administration Services team in Atlanta, GA.  The team provides select benefits administration services to employers across the country, specializing in the processing of Medical Child Support Orders and Qualifying Life Events.

We’re looking for a forward-thinking leader who blends operational expertise with a passion for innovation. As manager, you’ll guide the team’s daily operations while driving forward new ideas and smarter technologies that enhance efficiency, accuracy, and the employee experience.

Key Responsibilities:

Lead operations for results: Manage the team’s daily activities to meet or exceed client service level agreements through proactive planning, workload balancing, and performance monitoring.

Drive next-generation innovation: Partner with administration support and technology teams to explore and implement AI-driven tools, intelligent document processing, workflow analytics, and other tools that streamline work and deliver a more seamless experience for clients and their employees.

Lead with data: Define the metrics and insights that matter. Collaborate with administration support team to develop dashboards and reporting that enable real-time visibility, predictive analytics, and data-driven decision-making.

Develop and empower team: Hire, train, and coach employees to deliver high-quality results while fostering engagement and professional growth.

Requirements:

• 5+ years of experience in employee benefits administration or a related operational field, with a strong understanding of eligibility, enrollment, and dependent management processes.

• Experience interpreting and applying client policies, plan documents, and regulatory requirements to ensure accurate and compliant processing.

• 3+ years of people management experience leading teams in a structured, process-driven environment — ideally within benefits or insurance operations.

• Experience working in a high-volume processing environment with a strong focus on accuracy, timeliness, and data integrity.

• Strong analytical and technical aptitude — comfortable using data, metrics, and digital tools to optimize performance and guide decisions.

• Excellent communication, organizational, and relationship-building skills.

• A forward-thinking, innovative mindset with a passion for leveraging technology to improve processes and the client and employee experiences.

• In-depth knowledge of compliance requirements governing benefits administration, including HIPAA privacy standards, ERISA regulations, Affordable Care Act rules, and court-ordered coverage – Qualified Medical Child Support Orders.

Education:

• Bachelor’s degree from an accredited college or university

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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistanc