Medical Assistant/Patient Support Assistant

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Medical Assistant/Patient Support Associate – Employee Health Services

The Medical Assistant/Patient Support Assistant provides clinical and administrative support to ensure high-quality, efficient care for Endeavor Health team members. This role includes assisting with pre-employment and annual health screenings, vaccinations, medical surveillance, and injury triage as well as greeting patients, scheduling appointments, and rooming team members. The MA/PSA collaborates with Employee Health clinicians and administrative staff to promote team member wellness, occupational health compliance, and workplace safety. 

Position Highlights:

• Position: MA/PSA, Employee Health

• Location: Skokie and Highland Park, IL

• Full Time

• Hours: Monday-Friday, 7:30am-4:00pm

• Required Travel: travel to Evanston and Glenbrook, IL may be required

What you will do:

• Performs basic clinical evaluations (e.g vital signs, symptom screening, pain assessment, range of motion, mobility checks).

• Provides annual respirator fit testing (and related recordkeeping) for team members flagged as participating in the Respiratory Protection Program.

• Conducts hands-on training for team members being fit-tested on how to properly don and doff their respirator.

• Conducts training on the use of a PAPR when a team member is unable to successfully pass a tight-fitting respirator fit-test.

• Performs urine drug testing or breath alcohol testing, as needed. 

• Phlebotomy and injections may be required. 

• Provides front desk support to the clinic.  Answers the telephone, directs calls as appropriate, and greets team members in a courteous professional manner.

• Checks voice messages, monitors department email box, Service Now work queue, and returns calls/emails/voicemails in a timely manner. 

• Generates compliance reports for Respirator Fit Testing, annual TB surveillance, and vaccine compliance.  Reaches out to non-compliant team members and managers, when needed.

• Maintains accurate, detailed reports and records. Documents all medical activity accurately and timely within the electronic management system (Team Member Health) in accordance with internal policies and state regulations.

• Maintains continuous Joint Commission readiness. Complies with HIPAA regulations. Identifies and supports patient safety and infection control protocols.

What you will need:

• Education: High School Diploma or equivalent work experience, required

• Certification:

  • CPR or BLS through the American Heart Association

  • Graduate of an accredited medical assisting program is preferred but not required.

  • Certified in Urine Drug Screening, Breath Alcohol Testing, and Hair Drug Screening procedures (at time of hire or within 3 months of hire).

  • Phlebotomy skills (at time of hire or within 3 months of hire).

• Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred.  On the job training is provided for those who do not have previous medical assistant training or experience. 

• Unique or Preferred Skills:

  • Knowledge and experience documenting patient care in an electronic medical record.

  • Excellent verbal, written, and organizational skills.

  • Flexibility and transportation necessary to travel between various sites throughout Endeavor Health.

  • Models confidentiality and professional discretion in all communication and exchanges of information.

Benefits (For full time or part time positions):

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians a